I chose to spend my last couple of days on a business trip in Xinjiang in Kashgar, and booked what was rated as Ctrip's top high-end hotel. Right from the moment I made the reservation, the hotel called to arrange airport pick-up, which was a huge plus. The driver was friendly and enthusiastic, even offering drinks and bottled water.
Upon arrival, because I had booked a basic room, the hotel upgraded me. The only downside was that the upgraded room was near the stairwell, and I found something unsatisfactory as soon as I entered. However, the hotel staff responded very promptly and handled it efficiently and politely. Afterward, they even sent a souvenir and fruit. Their way of resolving issues was excellent, showing real dedication.
My original plan was to stay for one day, but due to a change in my itinerary, I extended my stay by another day. My room was quite messy, but after I left on the second day, housekeeping cleaned it impeccably, which I really appreciated. However, I do hope the hotel could clean rooms with guests' knowledge in the future, as I was a bit embarrassed by the mess I'd made. In other hotels I've stayed at, housekeeping usually seeks permission before entering the room for extended-stay cleaning.
As someone in the same industry, I felt a connection and appreciation for their taste when I saw that their bathrobes were made of the same material as ours. If the hotel could just refine a few more details, it would get even better.
Overall, the facilities are great, and the service is excellent, but there's room for improvement in terms of hygiene and other minor details.
Original TextTranslation provided by AI