Terrible check-in experience (I stayed in a room with a balcony).
1. There are no instructions for the smart door lock at the entrance. If it's your first time using one, you'll have no idea how it works. Plus, the sensor is a bit glitchy.
2. Multiple facilities in the room were broken: the balcony light was broken, the body wash dispenser pump was broken, and the towel hook was snapped off.
3. There is no telephone in the room, so housekeeping staff will just unlock and walk right in.
On the first day:
Early in the morning, a cleaning lady unlocked and opened my door directly without knocking at all, saying she wanted to come in and check if the balcony light was really broken. I was still lying in bed, and she was standing right next to my bed.
Not long after that,
some guy—I have no idea who—pounded frantically on my door and then just opened it without waiting. Before I could even react, he saw someone was inside and immediately left. Afterward, I heard him going down the hall knocking on other people's doors; he must have been a staff member since he was able to unlock the door directly with a code.
If you're a solo female traveler, I really wouldn't recommend this place. I was scared to death...
(I had emailed them to come fix the balcony light, but I specifically asked them to notify me in advance of what time they would come so I could prepare.)
On the second day:
More frantic door knocking. I opened it to find the cleaning lady and a repairman saying they were here to fix the balcony light, and they just walked in. I wasn't prepared at all...
Anyway, I really think they should have room phones.
4. The property spans the 10th and 11th floors.
If you need cutleries, a microwave, laundry facilities, etc., and you're assigned to the 11th floor, you have to run downstairs. Of course, this depends on personal preference—some people might not need these things.
5. The main entrance is often left wide open.
(There's a smart lock, but as long as the door is left ajar, no code is needed.)
I'm not sure if guests are leaving it open, but it would be super easy for a stranger to walk in and out. To some extent, it feels quite dangerous.
6. Communication is a huge hassle.
Without a local Korean phone number, you can only communicate via email, which is extremely slow and inconvenient.
7. The walkways are tiny. There isn't a single spot to open your luggage except on the bed.
8. The only things I liked: The balcony and the staircase are great for taking photos, and the view is wonderful.
9. One thing that is genuinely convenient: There is a CU convenience store right downstairs.
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