We stayed for five nights and were extremely disappointed. The hotel was undergoing loud construction all day, but this was never disclosed before booking. The room would not cool below 80°F, and we had to buy fans just to sleep comfortably. The toilet repeatedly stopped flushing—we had to pour water into it ourselves until it was finally repaired on our last day after reporting it multiple times. The bathroom sink only had hot water.
Many advertised amenities were unavailable: no working ice machines, no working laundry machines, no vending machines, and no housekeeping for our entire stay. We had to get our own towels and toilet paper every day.
The property was also poorly maintained. Construction debris, cigarette butts, and trash remained outside all week. The outdoor seating areas were never cleaned, with sticky tables and cushions scattered on the ground. None of the outdoor or pool area outlets worked, which made it impossible for me to work remotely outside and left me confined to a hot, dark room.
We reported these issues to staff throughout our stay, but very little was resolved. Had we known about these conditions before booking, we would have chosen a different hotel.
