Pullman Kuala Lumpur City Centre Hotel & Residences

After staying at the Impiana Hotel regularly for many years, we finally decided to try a new hotel: the Pullman KLCC. Naturally, it’s more modern and (so far) better maintained—something frequent travelers to Malaysia know all too well: good, modern hotels often end up completely run down after a few years of mismanagement. The rooms at the Pullman are modern and clean. The view is rather mediocre, blocked by surrounding skyscrapers. The Club-level rooms are relatively small, but sufficient. However, they probably shouldn't be much smaller in the standard categories. Access to the Club Lounge is only worth it to a limited extent; the selection of food and (alcoholic) drinks is rather restricted—partly due to the number of demanding guests. Some guests even line up four glasses of wine on their table, anticipating a shortage later on. That’s not exactly what you’d call considerate. The spa and swimming pool are small, but nice. The general breakfast buffet on the ground floor is very extensive, but also very crowded, especially from 9:00 AM onwards. If you prefer a slightly less hectic atmosphere, keep an eye on the “breakfast congestion meter” at check-in. The friendliness and helpfulness of the hotel staff deserve a special mention; hopefully it stays that way—good staff are worth their weight in gold! The hotel’s location is quite good. Via the Banyan Tree Hotel, which is just a stone's throw away, you can take a short pedestrian bridge on the second floor straight to Pavilion Mall and do some shopping without getting your feet wet (even during the usual heavy downpours).

I booked the Pullman Kuala Lumpur City Centre for F1 during the National Day holiday, knowing it would be late and hotel prices would be heavily inflated. I chose this Pullman after extensive research and comparing many reviews. However, right after booking, prices kept dropping due to the Indonesian haze… frustrating 😓. The hotel itself is an older upscale chain with a certain sense of history. The facilities are quite dated; the overall decor, air conditioning, hairdryer, and iron all show their age, but they are maintained relatively cleanly. Noise is a major issue: 1) There's a construction site right outside the hotel. 2) The door gaps are very wide, offering no sound insulation (and I was given a room near the elevator, so I could hear people checking in late every night). 3) The air conditioning unit is old and makes a clunking noise when operating. There are still some positives: The buffet breakfast offers a good variety and tastes decent, and there's plenty of seating, so you rarely have to queue. There's an outdoor pool and gym on the 10th floor, both well-maintained. The location is also quite good; Pavilion is just across the road, but note that you can't just walk straight across as there's no crosswalk. You have to walk about 300 meters to use the pedestrian bridge (the same bridge also leads directly to the Petronas Twin Towers). Overall, it's decent. Shopping and dining in the vicinity are well-covered. However, the value for money significantly drops during holidays. If you can get it for a few hundred during off-peak times, it would be excellent value, given its prime location.

Great location and nice rooms, but my window view wasn't so good, definitely tells a story 😂. The air conditioning was strong, but no one at the front desk spoke Chinese... The breakfast selection was actually small, but the coffee was good~ Good enough for a business trip.

The breakfast variety is rich, so I never get bored. The tableware is clean, and I can spend my time very leisurely. The coffee is also delicious, so I look forward to every morning. The power outlets are multi-type, so no adapter is needed.