RatiLanna Riverside Spa Resort

I stayed at RatiLanna Riverside Spa Resort Chiang Mai for 2 nightsand overall found the experience a bit disappointing. The hotel’s style and atmosphere are beautiful, but only if you stay in the main building. When we booked, there was no info about this at all and later we saw some “reminding style” reviews through Google, by calling the hotel we were told upgrading costs 1,500 THB per night. (For not ruining the trip, we did) Service was also less attentive—more than half of the staff didn’t open doors for guests (at least us) The room felt humid and the fragrance/incense we asked for didn’t help. Housekeeping wasn’t detailed, and they didn’t replenish items promptly (no timely mosquito repellent/fruit). Breakfast was acceptable but ingredients were quite ordinary, with oily/fried options; egg dishes were the best. Overall: lovely setting, but room comfort/service and booking transparency need improvement.

It was truly a great stay in this hotel! The room, amenities and breakfast were all so great!! Everything was super clean and the staff was very helpful and friendly! Thank you for this amazing stay

This was a great stay for a family with little kids. Breakfast had a lot of variety but wasn't anything special - basic buffet style. I wish there were more Thai options.

Hotel is a little old and dated. Room size is big but modern comfort is missing: no bedside plugs for phone charging. No coffee machines. Taps and showers are old and slightly rusted. Breakfast choice was also limited. And worst was the parking! I am a little handicap and when I parked at the handicap lot, the hotel said I need to move my car as there was limited space for buses and vans to pass. Then why have a handicap lot there? And though it is by the side of the Ping River, there is really nothing much to see or do by the river! For the price of THB9000 a night, it was certainly not worth the money!