Renaissance Phoenix Downtown Hotel

They said dint charge me for the destination fee, so I couldn’t use the 25 credits for the restaurant. However, I did get charged of that when I asked for the receipt when I checked out.

It is an older hotel and a nice one. Staff to inconsistency was reason for lower review.,hung up on by a staff member at one point.

Great location for the convention center. First room had not been cleaned. Front desk quickly found another room and provided hotel credit that was able to be used at the restaurant (which is excellent). Unfortunately, the second room had a terrible mildew smell that only got worse over the course of my stay.

Older hotel definitely needs to upgrade. Needs more of a variety of food in the restaurant and for room service.

pool and deck closed wait time at desk excessive understaffed front desk and wait time to get car more than 45 minutes!!! over 850 for one night- should be perfect

The hotel is quite elegant. Both the pool and fitness room are first class. The staff person who checked us in made sure we had a room apart from the very large wedding party who were staying there. My only complaint is that there was a sizable unaccounted for expense on the receipt emailed to me. I was only able to look into the charge via email. I am still waiting to hear back from them regarding this expense. Had it not been for this discomfort, I would have given the hotel a five star rating if their billing department was more accessible in addressing my question about the unexpected expense.

Pool area was tiny, no music, no bar and shaded all day! Lounge chairs were ripping. Also the AC went out in the building so the rooms and floors were very warm. Staff was great and rooms were clean