OKANA Resort & Indoor Waterpark

It's okay , it's just very hot inside. I didn't like how the people that sell food inside the water park treat costumers , very disrespectful .

We had the best time and would definitely return in the summer !

Our family loved staying at Okana. The pools were fun, the room was nice and clean and most of the food was good. A few of the staff were not very friendly or helpful but thankfully majority of the rest were. We also did not like how much noise we could hear in our room. We were on the 1st floor close to the lobby and it was very loud at late hours of the night, at times it almost sounded like t

Checked in early which was great after a 10 hour drive. But… was told to use self check in. First time being there had no clue that bracelets were room key. Kiosk provided room number we’re assigned to but had no clue that it was ready. So I ended up having to wait 10 minutes in line anyway. The person helping me wasn’t very knowledgeable. Our family of 6 got the deluxe suite that sleeps 8. You have to pay for the extra people to use the water park which we thought was included. The amenities in the room were limited, Exactly 6 towels, 2 coffee cups and 3 coffee pods is not enough for 6 people.. Mini refrigerator barely fit anything (Should be larger for the suites). No microwave, outer door was hard to lock and the t.v. wouldn’t turn off. The outdoor pool wasn’t open as the website said. We came to celebrate our grand daughter’s birthday and ended up only doing the indoor park not knowing that it wasn’t open. Most of the slides are for 42 & 48 inches & taller- makes it hard when you have younger kids and they can’t ride they have the younger kids slides but there was so many bigger kids running around and using them that the little kids were pushed aside. We were on the main walkway and it was very loud when there were people walking through there- especially at 10 pm when everyone was trying to sleep. They automatically charge gratuity at the restaurants which we barely had service at the buffet but still charged for poor service. Everything is cashless- which I hate!

I particularly enjoyed the outdoor and indoor water parks at this hotel. However, some aspects of the hotel were not perfect. We stayed on the 10th floor, and the bathroom was very small. There was no shower gel in the bathroom, which seemed to indicate that the cleaning staff did not check these products carefully.

It was such an amazing place to be.