If you're expecting a true 5-star hotel experience, you might be slightly disappointed. They really need to improve in order to live up to a 5-star standard.
A child had scribbled on the wall with pencil, and no one had cleaned it off. There were drill holes in the bathroom wall, the shampoo was not refilled enough, there was no body lotion provided, and the refrigerator was completely empty. Our room was right next to an unfinished construction area of the hotel. The balcony was dusty and connected to other rooms, which did not feel very safe or private. Our motorbike was parked in the basement in the guest parking area, but it was frequently moved to another spot. I also tried to find the complimentary sauna, but it was only available to spa customers.
I was satisfied with the breakfast selection, which was varied and suited our taste, especially the Pho. The dining area was very crowded during peak morning hours. Our table was taken by someone else while we went to get food. The staff seemed overwhelmed and not very professional; they were somewhat sparing with their words and smiles.
We celebrated our wedding anniversary here, and the hotel prepared a small gift for us, which I truly appreciated. The location is quite convenient, close to the city center. There is a park with many beautiful flowers right in front of the hotel.
