We stayed for two days, from February 13th to 15th. We booked rooms in different locations to experience different views, and both the garden and the ocean views were beautiful. The staff were all friendly and the food was good. However, we had to check out at dawn on the 15th, so we asked the reception, and the staff at the desk during dinner treated us very disappointingly. They made fun of our English pronunciation in a comical way, even though we live in a non-English speaking country. They also told us to go back to our room and get another card because the Mastercard logo was on the card machine, and when we asked them to try paying, they sarcastically asked if it was the right card. Of course, the card machine recognized the card and the payment was made perfectly. I didn't know that it was the management policy of this resort to make fun of customers who are not good at English and treat them like thieves. If I had known, I wouldn't have made a reservation, but except for that problematic staff member, all the staff were friendly and the facilities were satisfactory. I think I need to think more about whether it is worth enduring the ridicule.
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