Holiday Inn OMAHA DOWNTOWN - WATERPARK by IHG

Decent location. Entry a bit odd - enter through the back. First floor lobby very bare. Need room car to ping first floor elevator. Large rooms but dated. Fast service.

The place is way over priced and I wanted to change room as it wasn't big enough of a one I booked then when trying to change the person I talked to was very rude and told me that I could do that and hung up on me and the person at front desk his name is John says that the person one the phone was wrong and very rude..the water park closed early and paying 15 for breaking is crazy sense it's a family kid hotel

Poor communication. Our flight on June 6th was cancelled. I tried to reach the hotel, to notify them that we would not be there on June 6 and I had no success. I was hoping that the hotel would consider waiving one night of our two night stay due to the reason of our cancelled flight. But there was no one to speak to about it. The phone just rang and rang. When we finally did arrive on the second day of our stay, they said we were a ‘no show’ on our first night. That is not true, I tried to contact the hotel and let them know why we were not able to check in. It was an unfortunate situation, I had been hoping to work through the issue with the hotel. However that did not happen

The room we received was a handicap room, on the 2nd floor-what if someone with a handicap needed that room-what if they wanted to take a shower, there was a tub in this room-what if there was a fire & the elevator was not working-very important things to think about Also, there were 2 adults. The cleaning staff left 1 hand towel & 1 larger towel for showering. That was it. No samples of soap…..NOTHING I would not recommend this Holiday Inn to anyone, nor will we booking a room here again!!! You need to do better staff!!!!

A big draw was the fun pool for the kids and the fitness area for myself, but the fitness area really lacked variety of weights and both treadmills and elliptical were out of order. The pool was CRAZY high with chlorine that it stung your eyes just walking into the area, and the sinks in the room was poorly positioned during installation so everything on the counter got wet whenever you used the sink.

The whole 4th floor smelled like sewer gas and so did our room. I thought running water in the sink and shower would help but it didn’t. The pool and spa were closed so only the splash pad and slide worked. I’m not sure how a pool can be closed but my older kids were disappointed. No one said anything about this before we paid or we would’ve gone elsewhere. Room was clean and beds comfy. Nice to have frozen yogurt in the building.

Room was dirty. Fridge hadn’t been cleaned, with sticky liquid on bottom and on floor. Bathroom sink didn’t drain. Dirt left in bathroom sink, as well.

Good place to take kiddos for the small water park. As far as the rooms go they left a lot to be desired. The bathrooms had surface mold & the paint was chipping off/ clogged sink and a faulty faucet. Definitely a 3/5

It was a good location for our visit to the zoo and the kids enjoyed the pool and waterslide. The pool area could have been better maintained as there weren’t very many chairs to use and at least one was broken and was unusable. The sink in our room didn’t drain well and for some reason we didn’t get any maid service. I had to go to the desk and get more toilet paper and towels.