The Ritz-Carlton, Xi'an

We stayed at The Ritz-Carlton with our children over the weekend, and the entire experience was warm and comforting. The hotel's overall ambiance is elegant, the rooms are clean and tidy, and the amenities are comprehensive, making it very family-friendly. Special commendation goes to Cassie at the Executive Lounge and Xiao Chen from the housekeeping staff. Their service was meticulous and thoughtful, and they were always gentle and attentive. They were prompt in responding to both meal replenishment and detailed requests, making us feel genuinely cared for and adding a lot of warmth to our trip. The food quality at the Executive Lounge was excellent; the beef noodles and wontons were delicious, and the variety was abundant, which made our children very happy. Additionally, the hotel's complimentary 3km shuttle service was a great convenience for getting around. The overall service was top-notch, and comfort was maximized. It was a wonderful vacation stay, and we will definitely choose this hotel again next time. Highly recommended for families with children!

I was extremely satisfied with my stay at The Ritz-Carlton, Xi'an. I arrived as late as 12:30 AM, and the turndown service had already been completed. As someone with germophobia, I was thrilled to see how well-cleaned the room was—it really put my mind at ease!! My butler contacted me a day in advance and proactively checked in with me throughout my two-day stay to see if I needed anything. When I soiled my slippers, they replaced them immediately. Whenever I came back to the room, my skincare samples were always neatly arranged ❤️ On the morning of my checkout, I went to the lobby to buy some pastries, and the receptionist warmly guided me there and stayed with me the whole time! I will definitely be back next time.

The hotel kindly upgraded us to a 122-square-meter suite for our four-day stay. The food at the executive lounge was quite good, and the staff were very welcoming. Overall, it was a fantastic experience, and this will be my top choice for my next trip to Xi'an.

An exceptional luxury hotel with stunning surroundings. The bed was huge and extremely comfortable, and the room was very quiet. The front desk staff were very friendly and helpful, the breakfast was lavish, and the location is fantastic. Highly recommended for a wonderful stay!

My first trip to Wuhan, and staying at The Ritz-Carlton Wuhan, truly exceeded my expectations – I'm incredibly impressed! Stepping out of the elevator, a subtle, woody fragrance enveloped me, creating a relaxed and soothing ambiance. During check-in, the staff member Jessie escorted us to our room, providing a tour. She was consistently gentle, meticulous, patient, and thorough in her explanations, making for an excellent service experience. We booked a room with executive lounge access, and the room offered expansive, open views. After dropping off our luggage, we headed straight to the Executive Lounge. It truly lives up to its reputation as arguably the largest executive lounge in Asia; the views are superb, and the overall offerings are completely worth the value. The food selection was rich and diverse; compared to executive lounges in hotels of similar caliber, the quality and variety were genuinely impressive, and the desserts were particularly stunning. The hotel's Executive Lounge offers five food presentations throughout the day, and we experienced all but afternoon tea. The evening dining atmosphere was relaxed and pleasant. After 8:30 PM, during the dessert and drinks session, we could even order custom-made cocktails. My friends and I enjoyed drinks, chatted, and played games until closing time, spending two very relaxing and enjoyable days.

I brought my little one to Xi'an and after comparing options, I still chose the well-established Ritz, part of the Marriott group. The location is very convenient; it's not within a scenic area or a commercial pedestrian street, which is a huge plus for a city like Xi'an with its traffic, making getting around so much easier. The room maintenance is good overall, with decor featuring Xi'an characteristics, especially the bedding. It's definitely among the best we've experienced in hotels; the mattress was incredibly comfortable, and getting a good night's sleep is essential when traveling! 😃 I highly recommend the breakfast. The hotel's oil-splashed noodles, beef soup, and even the 'Zhen Gao' (steamed glutinous rice cake) were better than what we ate outside. The fruit quality was excellent, and the yogurt was delicious. The pastries maintained their usual high standard, and the coffee, tea, and salads were all good. I can honestly say we were very satisfied with breakfast for several days. What truly sets this hotel apart is its attention to detail in service, which is rare for someone who frequently stays in hotels. I'm especially grateful to Sunny from the Concierge team; her service was meticulous, warm, and enthusiastic. We truly felt like we received personalized service 🎉🎉🎉. It was definitely a highlight of our trip to Xi'an. I even bought a delightful little lion 🦁 on my way out. I will definitely choose the Ritz again next time.

Great value for money. Try to request a higher floor and avoid rooms near the elevator. The soundproofing at this hotel isn't great, especially around the door—you can hear everything from the hallway clearly. Also, the room felt a bit damp.

The overall experience was great. The room was spacious and clean, the bedding was soft, and the soundproofing was excellent. Check-in at the front desk was efficient, and the staff were polite and thoughtful. The breakfast had a rich variety, and the gym and pool facilities were well-maintained. The location was convenient. I would choose this hotel again for my next trip.

I stayed at the Ritz-Carlton after having been at the W Hotel. Both hotels were extremely crowded during the National Day holiday, especially with children. If I had to choose between the two, I'd say the W had more character.