The Ritz-Carlton, Xi'an

The Ritz-Carlton in Xi'an was quite different from others I've stayed at. The decor wasn't the luxurious wood I expected, but rather cheap laminate. The cleanliness was also questionable. The mirror light above the sink hadn't been dusted in ages, and the side cover of the automatic toilet was just leaning helplessly on the trash can. I thought it might have come loose, but it was still in the same state after room service the next day, which was puzzling. However, the underground parking garage here was excellent – bright, clean, and spacious. Breakfast was up to the usual Ritz-Carlton standard, and the tomato I had with the fruit on the second day was delicious! During breakfast, there was some sort of 'Jing-ye' or 'Jin-ye' (possibly a manager) 'disciplining' the staff; about four different sets of staff members were reprimanded, seriously disturbing other diners. This shows how poor their public relations and problem-solving skills are. Check-in efficiency was very low. When I asked if my Marriott Bonvoy nights from a Ctrip booking could be counted, I received a very blunt 'no' because it was a third-party booking, which was unpleasant. At check-out, they got my last name wrong. When I corrected them, the female front desk agent actually said, 'Right!' herself, which left me utterly speechless! Overall, the service staff's performance at this hotel doesn't live up to the Ritz-Carlton's brand reputation.

I have to commend the Executive Lounge. The staff were incredibly efficient, had excellent attitudes, and were very service-oriented. (The girls and one guy were all wonderful, but I really didn't catch their names.) They were proactive and enthusiastic, and the food was consistently outstanding. The hotel's lounge always delivers an incredibly stable experience. Guests just need to check in and leave everything to the hotel, without having to worry about a thing.

It seems like every Ritz-Carlton is pretty much the same, but the previous ones I stayed at always offered complimentary fruit, which was a really nice touch. This Xi'an location didn't, but it's not a big deal. My boyfriend wanted to book the W, but I insisted on the Ritz. I'm not sure if it was just the room type I booked. Next time I'm in Xi'an, I'll definitely check out the W.

The room was clean and tidy, and housekeeping was prompt. Any requests were handled quickly. Breakfast was plentiful, and my husband and daughter particularly loved the noodles. Dishes were cleared away efficiently. Every staff member was warm and professional. We'll definitely stay here again on our next visit.

The public areas and room design/decoration are among the top ten of all the hotels I've stayed in. The room layout and switch design are flawless; I was able to enjoy a completely dark and silent sleep, leading to excellent sleep quality. The service was equally enthusiastic and high-standard, especially from Lucy, Quina, and the cleaning staff. It was a truly refreshing stay.

I really don't understand the purpose of the stool in the bathroom; it just looks out of place and offers no safety features, not even a non-slip mat. The phone had no front desk number listed. When I called at night, I couldn't reach anyone for service, and the service center didn't pick up.

My stay at the Ritz-Carlton Xi'an was absolutely fantastic! The room was spacious enough, and the service was incredibly attentive, prompt, and unobtrusive. The location is excellent, with a shopping mall right downstairs, making it super convenient for getting around. The hotel's Chinese restaurant was also a highlight; the ingredients were fresh and the variety of dishes was impressive! 👍🏻

Coincidentally, the hotel prepared bouquets and toys for guests on June 1st. The breakfast had a wide variety of options, allowing me to try different Shaanxi delicacies all in one go – it was fantastic! The top-floor bar, Flair, has a great atmosphere, and their oysters and beef were delicious and fresh. The stay was also very comfortable. 100 points!

This year, Children's Day fell on a Friday, giving us a three-day weekend. I decided to take my child to Xi'an for a trip! After comparing a few options, I chose The Ritz-Carlton. The day before check-in, Sophie proactively contacted me to ask if I had any special requests. I mentioned we were celebrating Children's Day, and to my surprise, upon arrival, they presented us with such a generous gift package! It included desserts and a adorable little lion plushie – so cute! The hotel's service was also very responsive, the pool was clean, and the breakfast was excellent. I would definitely choose this hotel again for my next visit!