Hilton Urumqi

After staying a few nights, I have some thoughts. First, let's talk about showering. The water temperature and pressure vary on different floors, so getting a comfortable shower is difficult. The hairdryer is also terrible; the airflow is very weak. If they can't afford a Dyson, they could at least get a Laifen. Plus, some of the towels had black impurities – basically, they don't want you to be comfortable. Then there's the room lighting, which is very dim, truly very dim. I stayed in different rooms over several nights, and the only constant was the dimness. Can they replace the reflective light strips? It's the 21st century! I also suggest adding a clothesline in the shower area, as the only closet is enclosed, making it impossible to dry clothes. Here's the main point: the breakfast here is the worst I've ever had at this price point, falling below the average standard for similar hotels. It lacks both uniqueness and variety/quality. Logically, the occupancy rate seems decent, so they shouldn't be struggling to cover breakfast costs, right? If you have other options, I'd recommend staying at Wanda Realm or Conrad instead.

This is a five-star hotel brand, and I'm still very grateful to Hayden for efficiently arranging our room. All our requested notes were taken care of in advance, and our guests were very satisfied with their stay. The breakfast quality was also excellent, and the hotel's facilities are great all around.

My journey westward led me to the Hilton Urumqi. Stepping through the doors, it felt as if I had entered a soothing oasis. After a long and dusty journey, what was most precious was encountering such genuine warmth. A young lady at the front desk, named Xiaobao, greeted me with smiling eyes. Her words carried a unique clarity and sincerity, characteristic of the Northwest. She calmly and efficiently handled all the minor tasks, as if it wasn't just routine work, but rather like brushing dust off the clothes of a long-lost friend. Seeing my bewildered expression, she offered extra advice; when I inquired about local attractions and itineraries, she leaned over with a pen, meticulously outlining details. Such meticulousness went beyond her duties; it was more akin to an inherent kindness and sincerity. The system at my previous hotel had failed to log out my secure session, leaving me stranded at the front desk, helpless, much like an ancient traveler who had lost their transit permit – anxious and embarrassed. Thankfully, Xiaobao came to the rescue, and with exceptional patience and professionalism, she helped me resolve the issue. What was originally just a routine stopover became a memorable highlight of my journey, thanks to this meticulous attention to detail. Across a thousand miles of desert, with the gentle tinkling of camel bells, travelers have always sought nothing more than a lamp, a warm cup of tea, and a kind word. Yet here, nestled among the buildings at the foot of Bogda Peak, what I received far exceeded these simple desires. The grandeur of the Northwest is hidden in its mountains and rivers; the warmth of Hilton is reflected on the faces of its people. My heartfelt thanks to Xiaobao; through her kindness, she truly showed me the meaning of 'a home away from home'. While other five-star hotels I've stayed at might match Hilton's facilities, it's the personal kindness and amiable nature of the staff that truly makes guests feel refreshed and at ease. It is precisely these golden pieces of the puzzle that assemble into the perfect experience at Hilton Urumqi.

First and foremost, I want to give a special shout-out to Mai Er from the concierge team. Her service was incredibly thoughtful, she was genuinely sincere, and handled everything with great care and patience. Absolutely excellent. However, there were several noticeable issues. For some reason, the ceiling had large yellow stains, the water pressure in the shower was weak, and there wasn't even a laundry bag in the room's wardrobe. All the cups were placed on the very bottom shelf of the cabinet, leaving the top two shelves completely empty. Breakfast was also quite underwhelming. These aspects really don't meet the standards expected for a hotel of this star rating.

Although the hotel isn't brand new, its management is exceptionally well-organized, meticulous, and thoughtful. The front desk staff patiently showed us several room types, helped us pick the most suitable one, and even gave us an upgrade. As we were there for our first marathon, we inquired if early breakfast would be available on race day. Upon learning this, the lobby manager promptly arranged for breakfast to be served for all race participants staying at the hotel, which was incredibly efficient. Room service was also highly efficient and incredibly prompt. Highly recommended!