Hilton Urumqi

Arrived in Urumqi from Turpan at a little past 12 PM, and to my surprise, I was able to check in right away. The staff were all very warm and enthusiastic, proactively helping with luggage whenever I came and went. There are EV charging stations right at the hotel entrance. Although it's an older hotel, the room facilities were quite decent. It would be even better if they could upgrade the hair dryer.

I traveled to Urumqi during the National Day holiday and spent a long time choosing a hotel before finally booking this one, as its location and facilities seemed to fit my requirements. The location is right next to the Hongguangshan Scenic Area, within walking distance. There are several restaurants featuring Xinjiang specialties and a supermarket right across from the hotel. Walking a bit further, you'll also find a shopping mall. Let's start with the pros: the parking lot is huge and very convenient, and the service is up to star-rated hotel standards—both the front desk and floor staff were warm and polite. The complimentary Naan and coffee at the first-floor buffet breakfast made up for the regret of not getting to try them at the Grand Bazaar. However, because of the crowds during the National Day holiday, the restaurant was quite chaotic. I booked an executive room, but the executive lounge had practically nothing—it supposedly opened from 2:00 PM to 9:00 PM, but during my stay, I only had two cans of Coke. The value for money is really not as good as executive lounges in other hotels. Later, when I extended my stay, executive rooms were no longer available, so I switched to a deluxe room. Let me talk about the differences between the two: the mattresses, the lighting, and even the toilets are different. The executive room has a softer, more comfortable mattress, brighter lighting, and a smart toilet. Therefore, if the price difference isn't too huge, and you can overlook the shortcomings of the executive lounge, you should still choose the executive room—it's much more comfortable.

The hotel lobby is spacious and impressive, and the rooms are large with excellent service. The front desk lady was gentle and considerate. The bellhop who handled our luggage was very patient and meticulous. Most of the people in the lobby were dressed in suits, giving off a business-like vibe.

The price of the Hilton Urumqi isn't low, but the facilities are a bit dated. Specifically, the hairdryer could be upgraded; the old model has terrible airflow, it takes ages to dry my hair, and I had to wait for it to air dry before I could sleep. For a room that costs around 1500 a night, there's definitely room for improvement in many areas. The mattress wasn't very comfortable either. Parking at the entrance was quite convenient, and the hotel lobby looks grand and stylish. Breakfast was also good with a wide variety of options. I'd suggest improving the small details.

The Executive Room is larger than the King Room and includes two afternoon teas and light meals, making it quite a good value for money. The light meal on the first day even had shrimp, which was a pleasant surprise for an inland city. The hotel itself is very grand, and parking is super convenient with plenty of spaces and easy access. I really liked the room design, where the shower room is placed in the middle, providing privacy and also blocking out the air conditioning noise. The check-in/check-out staff and the lobby porters were all very service-oriented and excellent. Overall, the hotel's style is exactly what I like, and both the service and facilities are outstanding. Highly recommended.

The room was clean and tidy, and there were plenty of dining and entertainment options nearby. The hotel service was five-star standard, and the front desk service was excellent. However, the hotel breakfast wasn't quite up to five-star expectations.

Very good, the service was excellent. The front desk guy helped me find my lost ID, and another staff member even gave me a free breakfast. Xinjiang is truly beautiful!

Excellent 👍, clean, quiet, and a great breakfast! The location isn't the best, as it's in a newly developed area, so getting to the city center is a bit far. Overall, it's still pretty good and I recommend it.

The room was just okay, and the sofa was quite dirty with stains. More importantly, the service was really lacking! I called for an extra blanket at night and had to wait an hour!