Upper House Chengdu

This hotel is full of complaints. First, let's talk about the hygiene – it definitely doesn't live up to the price. The sofa was covered in black stains. Then, the facilities: for this price, there's no smart toilet, and both the shower and toilet rooms are completely sealed with no natural light. Claustrophobes beware! Finally, the view. When I checked in during the day, all the curtains were drawn, and I wondered why. The next morning, I opened them and realized why – the view outside was unbearable. The service was good, and the location was good, but these couldn't make up for the shortcomings. I'll definitely not be returning to this hotel.

Facilities: The room is beautiful, and the amenities are very new, including a capsule coffee machine, Dyson hairdryer, electric blinds, a comfortable bathtub, and an excellent shower. However, it's quite unusual for a toilet not to be smart at this price point. Hygiene: The cleaning was thorough, and the room was spotless. Everything was bright and clean. Environment: The location is unbeatable; it's right next to Taikoo Li, so you can pop in and out 800 times a day without any issues. Service: Compared to other star-rated hotels in the same price range, the service really falls short. Specifically, there's no dedicated butler. Everything has to be handled by calling the front desk. The doormen outside seem to have very specific roles; only certain individuals will assist, and those not responsible won't budge even if they see you need help. This left a very poor impression.

Everything was excellent, from check-in to the room, the restaurant, and even the departure. At this caliber of hotel, it's the soft skills that truly matter, and any staff member could address me by name and offer assistance. A special thanks to Derrick at the front desk for the thoughtful travel tips. (However, I did notice staff in uniform smoking in the right-hand corner of the courtyard entrance who didn't greet guests. Are they hotel employees?)

Quiet retreat amidst the hustle and bustle, with an elegant and tranquil atmosphere.

This hotel is located in Taikoo Li, Chengdu's central business district, offering an excellent and convenient location. We were upgraded to a family suite, which was spacious and well-equipped with all the kitchenware you could need – cutlery, pots, pans, knives, an oven, and even a washing machine, so you can cook your own meals. The hotel breakfast is à la carte buffet style, with good quality and a wide selection. The in-room candies and all mini-bar items (excluding alcoholic beverages) are complimentary during your stay. However, the soundproofing is poor; I could clearly hear a child crying from the neighboring room between 3 and 4 AM, which disturbed my sleep. There's also a design flaw with the showerhead plumbing, causing water to accumulate and then suddenly spray out even when not in use. Fortunately, the hotel staff were responsive; after I contacted them the next day, the duty manager offered a satisfactory solution.