The location is pretty good, and the facilities are decent, but the hotel still has quite a few issues.
When I first opened the window, there was a pungent sewer smell, so I quickly closed it. (It was an interior-facing room). I thought the smell wouldn't linger in the room, but when I came back from dinner, the entire room reeked. I contacted Trip.com to communicate with the hotel, and Trip.com was quite responsive. Soon after, they replied that the hotel agreed to change my room. It was already past 11 PM. Then, when I went to the front desk to switch rooms, that's when things got ridiculous 😂. The first key card they gave me didn't work. The second one did, but there was someone already inside, sleeping! I probably scared them quite a bit. By the time I finally got to the third room, it was already past midnight.
A major issue is that the hotel lobby and several other areas would periodically have an unpleasant odor, which is really hard to accept.
Let me also tell you this: about fifteen minutes before check-out, the cleaning lady knocked on my door impatiently. Do you understand? It wasn't a normal knock; it was an annoyed, quick, and loud bang on the door. When I opened it and asked what she wanted, she said it was to remind me to check out. Isn't that just absurd?
The only highlight of the entire hotel was the excellent breakfast and good service!
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