MGM Shanghai West Bund

The room layout is well-designed with ample space and a great view. The breakfast is delicious with a wide variety of options. There's Neobio (a children's play area) directly opposite, which makes traveling with kids much easier. I've stayed here twice already, MGM is definitely my top choice whenever I'm in the West Bund area.

The service was excellent, and the breakfast quality was great. The coffee was particularly good! They even upgraded us to a spacious deluxe river view king room, which was very roomy.

Before check-in: Someone called me beforehand to ask if I had any special requests, which was very thoughtful! They also added me on WeChat for easy communication. On check-in day: I received a WeChat message at 12 PM letting me know the room was ready. The pre-arrival arrangements were excellent. First day of stay: I was traveling with my mother and mother-in-law for a 3-day, 2-night trip. We checked in after dinner on the first day, and the process was smooth. The room thoughtfully prepared fruits and desserts. After we settled our luggage, we went straight to the Sky Bar. Taking my two elderly mothers to a bar to listen to music and drink some beer made them very happy. Every staff member we encountered was proactive, enthusiastic, and friendly! Second day of stay: The breakfast had few people and a great view. Although the food selection wasn't huge, it was exquisite, with Shanghainese specialties like xiaolongbao, scallion oil noodles with spicy sauce and dried tofu, as well as jianbing guozi and small wontons. We thoroughly enjoyed our meal, and the lattes even had the hotel's logo. My mothers were very satisfied. After breakfast, we went shopping in Xihui, and in the afternoon, we went to Taikoo Li for facials. After dinner, we returned to the hotel to swim. The pool was clean and not crowded, and there was always an attendant cleaning in the shower area. It felt very private and luxurious! When we returned to our room, the turndown service was already done. It was perfect! Third day of stay: After a perfect breakfast, we checked out. Earlier that morning, Betty from housekeeping asked if we needed help with our luggage. I said no, we could handle it ourselves! Small incident: On the second day, while playing in Xihui, my mother-in-law said she lost her glasses. I told her I hadn't seen her wearing them, and she said she brought them but might have lost them, looking quite upset. I immediately contacted Betty at the hotel, and they later found them in my room. When I showed them to my mother-in-law, she instantly brightened up! I'm so grateful; they resolve issues incredibly fast! Summary: Last week, I stayed at the Ritz in Nanjing, which claims to be the top luxury hotel in China, and it honestly made me want to swear. While the hardware was good, the service was shockingly bad; I will never go back! In contrast, every staff member at MGM was super friendly. They solved problems directly and never made excuses. When the WiFi wasn't connecting in the middle of the night, a technician immediately came to my door to help me. I offered to let him in, but he said it was too late and inconvenient to enter! Seriously, it was excellent! I'll definitely stay here again!

For my weekend trip to Shanghai, I was so lucky to have chosen this hotel! **Amenities**: The facilities are comprehensive, and there are many practical little features that provided pleasant surprises after checking in. **Cleanliness**: It was extremely tidy, accompanied by a subtle, pleasant aroma. The stay experience was excellent. **Environment**: Both the hotel's location and the room environment were superb. **Service**: I can only say, it felt just like home – the service was incredibly comfortable, pleasant, and relaxing. Finally, this is not a promotional post, but a very, very surprised and genuine recommendation post. I hope it serves as a helpful reference for everyone!

Great location! It's surrounded by bustling commercial complexes, the West Bund Dome Art Center, and riverside walkways. The hotel's breakfast, in particular, is a highlight. Located on the 57th floor, you get fantastic panoramic views while enjoying a high-quality meal.

The new-style facilities offer incredibly expansive views, and there are plenty of dining options nearby. Taking a stroll along the riverside is very pleasant, and you definitely have to try out the gym. The service is excellent.

This is one of the best hotels I've ever stayed in. The mattress comfort, in particular, was a huge and pleasant surprise. The breakfast selection was also very rich. The butler service was very attentive, a big thank you to Cici Betty. There was a minor incident, I had a small injury, and they provided me with band-aids.

The hotel was quiet and the room was clean. The breakfast was just okay, but I liked that the cappuccino had the MGM logo. The complimentary chocolates in the room were delicious, and the small bottle of perfume they provided smelled quite nice.