MGM Shanghai West Bund

The environment is quite nice, but the Chinese restaurant focuses a bit too much on seafood. The breakfast options are not particularly varied, which doesn't quite justify the price. On the positive side, the staff are all very enthusiastic, polite, and attentive—definitely praise-worthy.

The room was clean and tidy, the bedding was comfortable and soft, the breakfast offered a great variety, and it's just a few minutes' walk to the West Bund Art Center.

The hotel's design is truly impressive, and the room was very comfortable and spacious. The restaurant also offered great dishes, and the views were absolutely stunning.

The biggest highlight of our stay at MGM was meeting the wonderful CiCi! The experience far exceeded our expectations. She reached out proactively before check-in to confirm our details, and during check-in, she thoroughly explained the hotel's layout so we wouldn't get lost. When I asked to store my luggage for half a day at the last minute, she handled it seamlessly and made the whole process quick and easy. When we asked for off-the-beaten-path recommendations in Shanghai, instead of just pointing us to the usual tourist traps and social media hotspots, she suggested much more authentic, local itineraries. Talking with her felt easy and natural—just like getting travel tips from a local friend, completely free of scripted hospitality clichés. CiCi's genuine, warm service added so much joy to this relaxing trip! The only minor bummer was that our room didn't come with a stationary bike!

My daughter came to Shanghai's West Bund for an exhibition during her holiday. After checking out nearby hotels, I found this one to offer the best value for money, so I booked it. Our stay was a fantastic experience; our room was even upgraded to a super spacious one that included fitness equipment. Opening the window, an unbeatable river view instantly met our eyes. The night view was even more spectacular!

I brought my child to Shanghai this time and chose to stay at MGM Shanghai West Bund. The overall experience exceeded my expectations. The room had great natural light, the bedding was soft, and the facilities were well-maintained. Getting around the area was also convenient. On the day of check-out, I was in a bit of a rush and worried about a complicated process, but Guest Relations Zora proactively offered to help, and she was very efficient. The communication was comfortable, without any stiff formalities. The attention to detail truly reflects the hotel's high service standards, not just on the surface. Before I left, she genuinely asked about my stay. If I come back to Shanghai West Bund, I will definitely prioritize this hotel again. I recommend it to anyone traveling for business or leisure.

Lumi's service was warm, attentive, and meticulous – a great butler! Our two-day stay was excellent, and the hotel environment is beautiful with new facilities. Highly recommended!

The hotel is new and has good facilities, which is why I booked it. However, the staff's attitude varied; some were polite, but not particularly attentive. To be honest, I didn't feel at home. The butler service was also only added on WeChat at my request, it wasn't proactively offered. The most unacceptable thing was that one room wasn't ready until around 5 PM on the day of check-in. The front desk proactively offered a late check-out for the next day to compensate. However, when I contacted the butler the next day, I was told that the king-size room given to us late could not have a late check-out because there were guests checking in afterward. Only the other twin room could get a late check-out. They also said that if the king-size room was vacated promptly at 12 PM, the other room could be extended until 2:30 PM, otherwise, it could only be extended until 1 PM. I found this quite ridiculous; it's very uncomfortable when you communicate with customers in a negotiating tone. Firstly, regarding the late check-out, the front desk's phrasing made us believe both rooms could be extended. If only one could, please state it clearly. Moreover, it's not appropriate for five of us to rest in one room, is it? Also, don't make decisions for the guests about which room should be extended. You constantly considered things from the hotel's perspective. What about the guests? Are their wishes not important? This kind of service philosophy is unacceptable. Spending over 4,000 for two rooms with this service attitude and experience makes me feel it wasn't worth it at all; I have some regrets. But I must say, my child did get the little lion toy they wanted, which was the only highlight.