Hotel Ballast Wilmington, Tapestry Collection by Hilton

Amenities and location was great. However, the AC in my room was not working properly. The room stayed 74°. They moved us to another room the following night after several complaints. I've stayed there several times because the location is great but this is the wrong time of the year for the AC not to work properly. No cups were in our room but that was minor. The staff is always friendly though.

The staff was super friendly and accommodating. I got there a little early and they let me check in about 30 minutes prior to the 4 o’clock check-in. The room was super clean and the hotel was pretty quiet for the most part. The hotel is right on the Cape fear River and has a very pretty outdoor area with a pool and fire pits and seating. It was windy and cold when we were there so we didn’t have the opportunity to use that stuff. I also used the workout room, which was pretty good. It had five treadmills and two bikes. It wasn’t very big, but it was clean and did the trick. They had a great little coffee shop on the lobby floor that had delicious coffee and the lobby was super warm where I could sit and chat with my business colleague. It’s also located right in old town and it’s super cute and lots of restaurants bars and ice cream shops to walk to

Worst hotel in my life, disgusting room and staff

Fantastic stay great customer service

Room needed to be cleaned better, bathroom needed more attention and staff needs to check in and under furniture as we could garments in a drawer and several items on the floor under dresser. However, I want to say the staff we encountered throughout our visit were fantastic.

We came for a short weekend. Staff were friendly and the accomodations were nice. We have stayed here before and liked it.

Great location on the Cape Fear River and close to all the wonderful downtown restaurants. The rooms are clean, the staff is friendly, and the property is beautiful.

Very comfortable, nice lobby and close parking. Love the waterfront and access to restaurants shopping.