Residence Inn Mystic Groton

Staff not very friendly. Some should definitely not be in the hospitality industry. Rented an efficiency with a kitchen but they had no ice. You would have thought they should go to the store and buy bags of ice for the customers staying at their hotel but they did not even offer. The complimentary breakfast my friend went to poor lukewarm water into her oatmeal container. They do not even have a microwave to heat it up. The gentleman told her just to cover the lid but the water was not even hot enough. It looked like we were bothering him when we asked him a question. Would not stay here again.

Probably one of the worst experiences the most unfriendly with no knowledge of the Marriot system just too many things went wrong, but the worst wasthe front desk. It would be the last place I would ever stay in again. I’d sleep in my car. And I stay at over 100 nights at Marriot a year.

​What really sets this hotel apart is the incredible staff. Every single employee we interacted with was genuinely friendly and eager to help. General Manager Carmen runs a fantastic property, and it shows. Jennifer, the housekeeping manager, keeps the rooms absolutely pristine, and David from maintenance clearly works hard behind the scenes because everything works perfectly. A huge shout-out to Victor and Oscar at the complimentary breakfast, too—they gave us the best start to our mornings! ​Beyond the stellar service, the room layout was incredibly thoughtful, the shower had amazing water pressure, and the Wi-Fi was fast and reliable. They really understand what travelers need to feel at home. Highly impressed!

AVOID THIS PROPERTY. They double billed me and claim they have no record although I have sent them my credit card statement which clearly has a charge. Refused to refund. Manager has ignored me.

We were upgraded to a two bedroom suite. Yay! But - neither of these rooms were cleaned! Housekeeping did not come to our room AT ALL during our 2-night stay. Even after I visited the front desk in person to complain after the first night and was assured my room would be made up that day - it was NOT. When I returned to my room that afternoon and found the bed not made AGAIN, the towels on the floor AGAIN, the trash not emptied AGAIN - called the from desk* to complain AGAIN and was told the housekeeping staff were all gone for the day. The best he could offer was to have clean towels brought to our room. Gee, thanks. *There were two phones in the room. One was completely inoperable. The one I used to call the front desk was so bad I could hardly hear the clerk. I know we don’t use hotel phones much anymore but, if you’re going to keep them in the rooms, they should at least be in working order. Horrible experience for this Silver member.

Certainly NOT up to Marriott standards! Poor outside lighting, thread showing worn furniture, simply dated and tired...

Beware!!! Don't assume if you have a reservation that you have a room when you arrive!!!!! We booked a room about a month ahead and upon arrival were told they had booked us about 15 minutes away at a lesser hotel because they could not accommodate us "due to extended stays" and overbooking, We chose this hotel because of its location so had to change our plans and with kids that isn't so easy. IF you are going to force someone to change hotels at least send guests to a hotel that is a step up not a step down, This isn't the first time I have had issues with Marriott properties. I have a Marriott Bonvoy Card so am very disappointed!

Long term stay, I travel a lot for work super comfortable room and bed Great staff all around Location can’t be beat Family and kid friendly or quite and private are both available Gino’s abeetz across the street makes a great Ct style pizza pie Stay here and you’ll never want to stay anywhere else in town.

We brought our teen grandaughter with us so that she had privacy with a sleep sofa in another room. It was rather hot outdoors pretty early in the season. I noticed a few postings about the syestem AC and some rooms having window ACs. Our system had problems with the AC and fan and compressor going on and off withing a few seconds constantly. It was best for us to super cool the room and let it warm up so that this fan and compressor issue would happen less often. My other complaint I blame corporate because that is the only answer that staff could offer was a "corporate change". There are no ice machines on the floor so that I could fill a small cooler daily when we left each day. I was told that I could make ice in the room freezer but that did not work. I was also told that I could grab some pre made bags in the freezer in the small food store. However, those bags were grabbed up very early in the morning. My alternative was to use the soup dishes in the kitchenette and freeze water in the bowls overnight. This is how we did it for the rest of our stay.