Shangri-La Nanchang

This is my third trip to Nanchang this year. After ten days and eight cities of non-stop travel, I finally got to enjoy a good night's rest in Nanchang. The concierge staff were incredibly helpful with all the little details, making it perfect for business travelers, long-haul journeys, or those moving between multiple cities. It's truly a comfortable hotel.

This is as good as it gets for hotels in Nanchang, though the standards might be a bit lower than other cities. It lives up to my previous impression of Shangri-La: everything you expect is there. Even though the hotel is quite old, they've compensated by adding smart toilets and other upgrades. Among the many hotels in China with river views, this one stands out. The breakfast at the Horizon Club is particularly enjoyable and satisfying.

Traveling with kids and the elderly, we still opted for Shangri-La, and we celebrated a birthday here – everything was just perfect! Lobby staff member Li Li (Ava Li) provided excellent service, proactively arranging kids' toiletries and slippers for the little ones. Her service was warm, friendly, and patient.

The hotel's location is very convenient, close to the subway! The floor attendants were great and delivered everything we needed promptly. The food at Ziyu Xuan is good, and hotel guests get a 20% discount. The dishes are fresh and delicious. The river view room also has a good location with a nice view! The lobby attendant was very helpful; seeing that we drove an electric car, he even told us there were charging stations downstairs and mentioned how many empty spots were left. However, sharing an order with another room, the entire stay was ruined by the front desk. The older, seemingly more experienced attendant was worse than the young guy; her tone was cold and she had no service awareness whatsoever. It was absolutely terrible and doesn't meet the service standards of a five-star hotel!

The views from the floor are amazing; you can lie in bed and watch the musical fountain show at Qiushui Square. Luo Tingting at the front desk was very welcoming and helpful. The restaurant on the 2nd floor is good, and guests get a 20% discount. We were upgraded directly to a suite on the 27th floor, which made my child very happy.

I ended up in Nanchang by chance, and when I asked DeepSeek, it recommended the Shangri-La as the best hotel in the city. However, Xiaohongshu reviews often mentioned that the service at Shangri-La wasn't particularly warm, so I booked it with some skepticism, thinking I wasn't really a fan of overly enthusiastic service anyway. Turns out, DeepSeek was right – the entire experience at Shangri-La was excellent, and the service was genuinely warm. Since I was a single mom with two kids – a teenage boy and an elementary schooler – the lovely and gentle young lady at the front desk directly arranged for us the best river-view room. She thoughtfully noted that the adult breakfast for two and executive lounge access should be adjusted for three people, and even added me on WeChat to better assist us with our specific situation. Everyone at the hotel, from top to bottom, was so kind to the children. To my surprise, both boys told me they had become friends with the staff on different floors. This was truly unexpected, and I'd give the family-friendly experience five stars. The river view was superb. You could see Tengwang Pavilion from both the room and the executive lounge, and the musical fountain at Qiushui Square could be easily enjoyed from the room. The service and cleanliness details were also excellent. I've stayed in many five-star hotels, both new and old, and I always feel that while Shangri-La rooms tend to look similar, their attention to detail and professionalism are consistently outstanding. There are so many subtle yet incredibly thoughtful little touches that are hard to describe but all contribute to respecting the customer's experience. This truly comes from years of accumulated quality and time, and I genuinely applaud it. Although the breakfast taste could still improve, the variety was rich, and the quality was high. The light meals at the Horizon Club were anything but simple and very generous every day. The red wine was also quite good. Of course, there were a few minor regrets that I hope they continue to improve: the shampoo wasn't great, the showerhead was a bit small, and due to the windows not opening in the high-floor room, there was always a persistent stuffy smell (perhaps Northerners just can't stand the humidity of the South). Nevertheless, I'm very grateful to the service center for continuously helping us find a scent-free room because of this issue – it was a bother for them, but much appreciated.

The hygiene was poor and the service was bad. Other Shangri-La Horizon Clubs offer excellent dining experiences, but at this hotel, breakfast took an average of 30 minutes to be served, and the staff's attitude wasn't great. The hotel's cleanliness in general was just average.

This hotel has an excellent location. You can see incredible river views right from your room. It's just a 5-minute walk to the musical fountain, and in the other direction, a 5-minute walk to the Twin Towers. Cleanliness: Fantastic! Environment: Fantastic! Service: Fantastic! Facilities: Fantastic!

This has to be the worst hotel I've ever stayed at, no exaggeration. Service: Poor service is what I absolutely cannot tolerate. The staff seemed exhausted and wouldn't say an extra word unless you asked. When checking in, they didn't mention the breakfast restaurant's location or hours. I had to call to ask. When I went for lunch on the second floor, they didn't tell me the restaurant's name, and there was no server to guide me upstairs, so I spent ages looking for it. Customer service response was terrible; it took them half an hour to come up when my laptop couldn't connect to the Wi-Fi. (The internet was so bad it disrupted my meeting!) And for a room costing over 1200, there weren't even any welcome fruits – truly awful! Also, the Chinese food was mediocre, and breakfast was even worse. The breakfast staff also had that 'woke up for a 6 AM shift' weariness. Ambiance: Pretty standard, nothing special, nothing bad. Facilities: The drainage in the room was poor. Cleanliness: Just so-so. From now on, I'll stick to Ji Hotel and won't consider any Shangri-La properties. It was just too bad.