Hideaway Inn Lenox

The Hideaway Inn is a lovely old hotel. Architectural features, furniture, wall coverings are preserved and there are interesting artifacts everywhere. However, there are NO staff on the premises! Sign in is automated and we didn’t see a host/hostess during our stay… a Twilight Zone experience. I did not even see a phone number for emergencies. It was inconsistent with the warmth and hospitality we experienced everywhere else in Lenox. We will nor stay here again.

We had stayed at the Constance Inn before it became the Hideaway Inn and loved it. Sadly it’s not the same Inn! We were told in a confirmation email from the Hideaway that there would be a continental breakfast. There wasn’t. We were given the wrong room initially and switched to another room but never given a new entry code although we tried to contact staff multiple times through text and phone. Trash was left in common areas for days. Much of the furniture was uncomfortable to sit on. The place felt generally uncared for. And what was most infuriating has been seeing all the fake five star reviews posted on various sites. Staying at the Hideaway Inn was the worst part of our 2-week vacation. And that’s saying a lot because the East Coast was experiencing an extreme heat wave when we visited.

We stayed at this Hotel when it was the Constance a few times and the service and our room was adequate at those times. However, this year it changed dramatically and is run down. No Breakfast, snacks--nothing is provided--except a machine with drinks that needs payment. The code did not work that we were texted to get into the room upon arrival and it took 30 minutes until someone came from afar to help. It was difficult how to find a person, since no telephone # was listed by the ipad sign in desk. The ceiling leaked dirty water from the room above. There was no soap or body wash in our room or available in the hall emenity closet. Lighting in the room was very dim. The fire alarm went off, but the fire company did not come for almost 30 minutes while we waited outside afraid to re-enter. Luckily there was no fire. Had there been, it would have burnt down in that time. Chairs were broken. This is the worst Bed and "Breakfast" we have every stayed at. The incoveniences as listed above, were only the major ones.

The Hideaway Inn (formerly the Constance) is lovely. It has great architectural details and spacious ground-floor common areas, with a free coffee/tea setup behind the bar. My room was spacious with quirky decorations and a small green refrigerator for snacks and drinks. There are outdoor and indoor games as well as an extensive record collection. Also (and mercifully, given the recent heat), it has quiet and efficient air conditioning. The deep porch and comfortable chairs are great for chatting with friends as the sun goes down. It's a few minutes' walking distance to downtown Lenox and about 2 miles from Edith Wharton's home The Mount. Would definitely stay there again!

The hotel is within walking distance to town and their employee, Logan, is very helpful - he brought us a lamp and gave us correct directions after the hotel's text "service" gave us wrong ones (hence the second service star in our review is for him). But that said, "inn" is a misnomer. No breakfast, sleepers laid out on the porch, absolutely no one to greet you upon arrival nor on the premises at any time we were there. Be prepared to "register" by phone. And if you decide to stay, do not accept room 103. The heat was on in the bathroom (high 70s to 80 degree day) while the air conditioner was on in the bedroom. You cannot turn off the a/c and open a window because all the windows are painted shut, except one - which has no screen. Logan brought us an extra lamp because the room was incredibly dark - both in decor and in lighting (decorative but worthless bedside table lamps). If your idea of "amenities" is a child's playroom, fuss ball, and awful coffee, and you are willing to pay inn prices, then this place is for you. My wife and I reserved for two nights, we left after one. (fyi - cell phone service in Lenox is notoriously spotty with many dead zones).

We rented the entire inn to accommodate family and friends for our son’s wedding. Best decision ever. The inn is walking distance to everything in Lenox and is able to crowd. We loved all of the open parlor space where we could enjoy all of our guests. Highly recommend.

We recently stayed at the Hideaway Inn for a last minute get away in Lenox. We had stayed there before when it was the Constance Inn. Hideaway has obviously refreshed the place – it looks great. Love that you can walk to the restaurants and stores. No grandchild with us on this trip, but she would have loved the play room.

5 stars! This is by far the best place to stay in Lenox in my humble opinion. Very cool vibes mixing historical charm with modern touches, record players in the rooms, great coffee (espressos, lattes etc.), super comfortable beds/linens, high quality shampoo, conditioner and soaps, self check in, kids room to keep the rug rats entertained, living room with piano and a ton of records to select from, bar/cocktail game room with fooseball and ping pong as well as a great wrap around front porch and front yard to run around and play yard games in walking distance to town. There’s also a EV charger right next door that was very convenient and loved all the local tips they recommended on the Hideaway app. Highly recommend checking this place out and they also have locations in Mt. Snow and Mt. Sunapee that I’ve been to that are great as well. I heard they are opening locations in Killington VT, Lake George NY and Cape Cod I look forward to checking out as well.

Great location, the building is pretty. Good size rooms, walls are very thin you can hear your neighbours!!! Female member of staff on arrival about 2pm seemed grumpy and unhelpful. Later on (not sure of her name she finished at 7pm) was very helpful and willing to help. Continental breakfast was ok, bagels and pastry’s were stale.