My stay at Meliá Alicante was unfortunately very disappointing, despite the hotel’s excellent location. The setting is truly beautiful, right by the sea, and that is probably the only highlight of my experience.
From the moment I arrived, the customer service fell far below expectations. I reached the hotel around 12:00 PM and was told I would be given a room with a living room and lounge area, but strangely, I was informed that I would not have the right to use that space. As a frequent traveler, I found this very unusual and confusing.
I was then told that check-in would be at 4:00 PM and that I would receive a call once my room was ready. However, no one contacted me. Around 4:00 PM, I went to the reception myself and was given a different room instead.
The situation became even more concerning when I reached the room and found the door already open. This was shocking and immediately made me feel unsafe. To make matters worse, the bathrobe provided was dirty. When I reported the issue to reception, it seemed they were already aware that the door was faulty, which is completely unacceptable from a safety perspective.
I would like to highlight that Trip.com handled the situation professionally when I contacted them, and they intervened promptly. Their support was far more reassuring than anything provided by the hotel staff.
What disappointed me the most was the complete lack of apology or accountability from the hotel. Even during check-out, there was no acknowledgment of the issues I had faced.
Overall, I deeply regret choosing this hotel. What should have been a relaxing stay turned into an uncomfortable and unsafe experience. I would not recommend this hotel based on the level of service and attention to guest safety.
