Novotel Tangerang BSD City

I arrived quite late, so I couldn't see clearly at night. In the morning, when I opened the curtains, this is what the view outside looked like. The front desk didn't even bother to ask if I minded this kind of room. I specifically requested a high-floor, quiet room in my reservation, but instead, I was given a room on the second floor with a 'city view' that was essentially a wall. Right below my room was the swimming pool, with guests splashing around both day and night. One night, there was even a pool party. My room number was 215; I hope future guests can avoid this room.

Our staycation at Novotel with the family was absolutely delightful! ✨ From the moment we checked in, the staff were friendly and efficient, making us feel comfortable right away. The room was spacious, clean, and perfect for families; the kids had plenty of space to move around without feeling cramped. The facilities are comprehensive, especially the swimming pool, which was a huge hit with the kids 🏊‍♂️. Plus, there's a gym and a comfortable lounge area for the adults. The breakfast spread was incredibly varied, offering everything from local dishes to Western options, and it all tasted delicious! The location is quite strategic, close to various restaurants and the city center, making it easy to explore. Overall, our stay at Novotel was extremely satisfying for a family vacation. It's ideal for anyone looking for a comfortable hotel with excellent facilities and a child-friendly atmosphere. We'll definitely be back! ❤️

The hotel environment and facilities are excellent; it's a very new and clean hotel. There's an Aeon mall within a 10-minute walk, which is super convenient for dining and shopping. The room is spacious, and the sofa and chairs are very comfortable. The only minor drawback is that the hot water in the shower takes a while to heat up. While breakfast seemed to have a wide variety of items, nothing really stood out as particularly delicious or impressive. However, it was quite unique to have ice cream available first thing in the morning. The swimming pool is beautiful, though it looks more like a play pool than one suitable for serious swimming. Overall, the price is reasonable, and the facilities are good. I would definitely recommend it if you're staying in this area.

This is a new and popular hotel, so it's still quite crowded. The location is downtown. The breakfast spread is very diverse and tastes great. Personally, I found the bed uncomfortable, and at night, I could still hear noisy motorcycles from outside. Perhaps they rushed the construction to open on time, as the towel rack in room 1024 is already about to fall off 😬. There are many facilities, and it's fun with plenty of photo spots for social media 😬. I'd say about 80% of the staff are young, which is a shame because I heard them using slang like "Anjir" (a crude exclamation) even when guests were right in front of them (I overheard this from a male receptionist). A server in the restaurant used "Aku" (a more informal 'I') instead of "Saya" (a more polite 'I') when addressing guests, which felt a bit odd. A server in the dining room sounded curt on the phone when taking an order. During breakfast, many staff members were sweeping and giggling with their colleagues. I hope for improvements because this is a 4-star hotel, and the service should be good, polite, and professional.

The playground, library, and swimming pool are absolutely fantastic! There are so many Instagrammable spots. This hotel is awesome!

Excellent, the best staycation! Service was fantastic, the hotel is brand new, and the food selection was varied.

The breakfast here is quite good compared to other similar hotels, and the coffee is particularly nice. For the price, it's very cost-effective, even if you convert it to Chinese currency – it's comparable to the HUAZHU hotels back home. This is definitely a great deal in Indonesia. The service is excellent, and there's a large supermarket nearby where you can get anything you need.