The staff were genuinely very friendly, welcoming, and professional. I want to emphasize this because my disappointment absolutely does not concern the employees, who did their best and deserve all my respect.
However, regarding the hotel itself, the experience was extremely disappointing. For the price, the facilities, comfort, and overall quality of services are largely insufficient. The rooms are very basic, almost stark, the hotel feels almost deserted and cold, and we had the impression of staying in an establishment that had just opened and wasn't truly ready to receive guests.
We simply didn't feel comfortable there. Therefore, we wanted to cut our stay short, not because of a change in plans or a voluntary cancellation, but because we were deeply disappointed by the overall service. Despite this, no refund, not even a partial one, was accepted.
I find this policy particularly regrettable. When a customer expresses such significant dissatisfaction with the actual quality of their stay, an establishment should at least try to find a commercial solution. Here, we felt that no effort was made, neither on the service provided nor on the policy applied to guests, while prices remain very high compared to the experience offered.
This is my fourth stay in Bali, including several long ones, and it's the first time I've been so disappointed by a hotel.
Just before LV8, we had spent three days in another, less expensive establishment. The difference was indescribable: that hotel was exceptional and offered a truly unique, warm, and authentic experience.
Once again, I want to distinguish the staff from the management and the hotel's policy: the LV8 staff were truly lovely. The problem, in my opinion, stems from the value for money, the lack of services, and especially the complete lack of flexibility when the experience offered clearly does not meet the expected standard.
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