Hilton Vacation Club Oceanaire Virginia Beach

The hotel is fine and the room is exactly what was described, the staff are very polite and helpful. It has pools and jacuzzi. However, in the advert they offer a free breakfast which also indicated in the booking confirmation but upon arrival I was informed that breakfast is not included :( . Apparently, the issue is with the app and not wiht the hotel.

Experience would have been better if new they didn’t have cuts for sleeping

Our room had trash bag outside the room with a broom and dust pan when we arrived. Our towel holder over the sink was broken in one of our rooms.

I booked a room that said ocean view via balcony and when I arrived I was told that the view of another building and a side view of the ocean was an ocean view. If I wanted to actually see the ocean I needed to book the room with what was called ocean front …which is a play on words. To which I explained to the manager of the Hilton Oceanaire and was told there was nothing they could do to resolve the issue. And mid you I paid for the ocean view room .I wouldn’t recommend a stay there unless you call to make sure you get Exactly what you pay for …I am an unhappy customer….

Check in was a nightmare. We did not get checked into our room until 6 even though we did pre check in at 2. I understand actual check in starts at 4. Is it too much to ask to have the rooms ready at 4? There were several people also delayed until 6 or later to check in. We waited in the lobby and were questioned and bothered by the time share/concierge. No thank you should be a sufficient answer. Once we got to our room there was broken glass on the balcony, newly patched holes in the walls, floors that were so dirty my socks turned black and a toilet that didn't work correctly and no TV remote. I can see why they were so late checking us in. Maybe manditory cleaning once in a week long stay would be a good idea so there isn't a disater to deal with later. I will say the hotel did fix the remote and toliet issue quickly. A main issue with all of this is we were told we would be refunded for two nights. Upon check out we were told by someone else that wasn't possible since we booked thru *******. So they refunded our resort fees. I was under the impression the cost we pay to ******* covers that but it doesn't Honesty would have went a long way in making this an easier issue to deal with. We have stayed at this hotel 4 times. I will say the extra money for an upgraded room really isn't worth it. All of their rooms are very nice don't upgrade unless you need the extra space.

We would definitely stay there again. When we checked in Sherese’s customer service was excellent! She was the first to greet us and what a treat to know that customer service still exist!

I love this place!! Great view, great spacious and clean room, Loved the hot tub and the indoor pool. Front desk staff is great. The only thing I didn't like was check in took a while.

Rooms were small, but offered alot. There's an indoor pool for all and and indoor 21+ pool/hot tub. There's also an outdoor pool. All were very clean. Staff was all nice.

Great views clean room spacious room front staff was great Love the hot tub and the indoor pool so did my mom. The check-in just took a while