The hotel left a mixed impression.
I'll start with the positives: a great location, a lovely lobby, and a warm welcome from the staff. Overall, I was satisfied with the food, though the selection of dishes is average. However, there is a catch: you have to pay extra for seafood, despite the advertised all-inclusive package. In my opinion, this doesn't quite meet the expectations of that type of vacation.
But the biggest disappointment was the excursions. Be careful when booking, make sure to clarify all the details in advance, and be prepared for a gap between expectation and reality. We paid $1,800 for an excursion, expecting a specific itinerary, including the chance to see dolphins. In the end, we didn't see any dolphins, and the organization of the trip itself fell far short of our expectations. They just took us to one island and brought us back.
When we expressed our dissatisfaction and explained that for such a price we expected a completely different level of service, we were told there was nothing they could do.
It's a pity that despite all the hotel's merits, this particular situation left a bitter aftertaste from the trip. After all, we pay not just for accommodation and excursions, but for experiences, comfort, and quality service. We just want expectations to match reality.
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