This hotel used to be worth visiting before the pandemic, but it's terrible now.
Personally, I've always liked the cliff view here, so I booked a Cliff View room about 40 days in advance.
I was told that because the hotel was fully booked, only a 2nd-floor room was available. They even lied, saying, 'As a favor to you, we'll upgrade you to a pool view room.' Usually, the cliff view rooms are more expensive here.
When I got to the 2nd-floor room, it wasn't a cliff view at all—just a tiny sliver of a cliff barely visible at the edge of the pool view. The room smelled of mold, and the floor was soaking wet.
When I got upset and complained, they insisted it was indeed a cliff view (in my opinion, true cliff views are only on the higher floors facing the rocks) and told me to take it or leave it.
Not wanting to argue any further, I just settled for the pool view.
Staff shortages are evident everywhere. When you arrive at the lobby by car, no one is there to help with your luggage. Even after checking in at the lobby, you have to wait because there's a shortage of staff to escort you to your room.
Room upkeep is poorly managed—there were no bathrobes, and the bathroom exhaust fan was broken.
The humidity is extreme, turning the floor into a literal puddle. Just leaving the window facing the pool open slightly causes the floor to flood.
What I thought was an air purifier turned out to be a dehumidifier. It fills up in no time, leaving the floor completely soaked. Needless to say, the bedding was damp as well.
My clothes and bags got so damp that I had to hang them outside to dry. Even the photo I took was after I had left the front door open for a while to dry things out.
Breakfast was even more of a joke. Before COVID, the hotel baked its own bread and served a delicious breakfast.
Now, you only get tough, chewy bread and a pathetic selection of breakfast items. Only two staff members are running all the live-cooking stations (congee, eggs, and noodles).
There aren't even enough staff to clear away plates during your meal.
There are no saucers for coffee, nor any small spoons for yogurt or cornflakes.
Even bacon has to be specifically requested.
Before the pandemic, it had a business-hotel vibe, but offered great value for money with delicious bread and breakfast.
Now, it's just an overpriced serviced apartment serving terrible food.
Honestly, selling a room that floods like this feels almost criminal.
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