I have been traveling to Japan for over 10 years, visiting 3–4 times a year. This is the first time I have been disappointed with the service at a hotel in Japan.
We arrived quite late for check-in because we were stuck on a train due to the earthquake that occurred in the evening of the 20th. We spent nearly two exhausting hours on the train from Shin-Aomori to Hirosaki. Upon arrival, we learned that the hotel had declined our request for an extra blanket via Trip.com.
Even so, I asked a young male staff member whether a shower cap was available, and he said no. I then asked if we could store our luggage for about two hours after check-out, and he also said no. However, a senior female staff member who overheard the conversation kindly said it would be possible.
Less than an hour after resting, I went downstairs and asked the same male staff member to help call a taxi to Hirosaki Park, as I wanted to see the cherry blossoms at night—which was the main reason we chose to stay here. Unfortunately, he refused to assist. In the end, I had to walk there myself, which took nearly 25 minutes from the hotel.
Regarding the facilities, we understood not being provided with an extra blanket, as we had booked a single room—the only option left at the time. The room was small and poorly ventilated, with the temperature being quite high, forcing us to slightly open the window. The most disappointing part was the pillow, which was extremely small, and the room was not soundproof.
