To begin with, the positive side of this stay is the location and the service. The hotel is situated very close to Terminal 21 and right next to Soi Cowboy, which is super convenient. Additionally, the staff members were friendly and helpful throughout our stay.
However, the overall quality of the building and maintenance is quite poor. The carpets throughout were worn and in bad condition. In the gym, there was a leaking window, and in our bathroom, the bathtub was leaking right where the water comes out. To make matters worse, we even spotted cockroaches in the toilet, and room cleaning was inconsistent, sometimes taking place as late as 3–4 PM.
Another major issue is the elevator system. The hotel has 39 floors but only 3 elevators. One of them was out of service, making wait times extremely long. If you urgently need to head up to your room or use the washroom, the wait can be really frustrating.
The room itself was just OK! Not particularly spacious, and basic amenities like toothbrushes or shavers were not provided.
Lastly, be mindful of the atmosphere. Given its proximity to Soi Cowboy, the crowd leans heavily toward young partygoers, so it can get quite loud and noisy.
I don’t want to be overly harsh because of the nice staff, but considering the high price and official star rating, it falls short of expectations. I honestly regret not booking the Hilton or Radisson instead. Not sure if I would stay here again.