Jetwing Blue

We stayed at Jetwing Blue for the first time, and we've booked the Jetwing Beach (part of the same group) for tomorrow. Looking at the map, I thought they were quite far apart and had different vibes, but they are actually right next to each other and share facilities. You can freely walk between them, and the room layouts and services are identical. Jetwing Blue is quite large, while Jetwing Beach is a bit more cozy. The only difference is that Blue might have slightly more variety at mealtime, but the live cooking stations and chefs making French toast and waffles are the same at both. There are four pools in total between the two properties. The atmosphere in the evening is wonderful, both around the facilities and by the beachfront. If you're wondering which one to choose, since everything is practically the same, you could just pick whichever is cheaper for your dates. Neither hotel provides toothbrushes or razors in the rooms. There’s a street right in front of the hotel lined with souvenir shops and restaurants, making it a fun area to walk around and explore.

It's not a great hotel. I had to wait in the lobby for over an hour just to get my room. Once I got there, I realized it wasn't even an ocean-view room, and the shower drain was clogged. Definitely not a good hotel—would not recommend.

The woman pacing back and forth at the front desk told me to go buy juice from the store when I asked for some, only to turn around and serve two glasses of juice to other guests. What kind of differential treatment is this? All over a small glass of juice!

Good day! After my stay at this hotel, I found that $100 was missing. It's really upsetting and unprofessional! Is it possible to conduct an investigation?