Overall, the hotel is decent, but there's room for improvement in the details.
Upon arrival, someone opened the car door and helped with luggage, which was great. Check-in was also very quick. However, the room had a few issues. First, the hairdryer was a bit faulty; it was plugged in but wouldn't work. I had to call someone to replace it. Second, the water pressure in the shower was too low; it could definitely be stronger. The hotel breakfast also had some problems. When I went for breakfast, someone seated me, and then a staff member asked if I wanted a drink. I requested an iced latte, and she said 'okay.' However, after more than twenty minutes, no latte arrived. Eventually, I went to the coffee machine myself and asked a staff member to make one for me. Also, I think the breakfast tables could have fewer unnecessary decorations and a better arrangement. There was an upright book on the table, and only after I picked it up did I realize there was a small potted plant behind it. I wondered if the plant might get knocked over if someone wasn't careful when grabbing the book…
On the other hand, the butler service was quite good. Butler Yannie was very responsive to all requests, answered quickly, and was basically online all day. She even replied to my messages past 1 AM! Most importantly, her replies were timely and enthusiastic. I also want to thank her for sending a complimentary bottle of red wine, even though I forgot to drink it, haha… When I discussed extending my stay on the second night, she thoughtfully explained the process and answered all my questions, which I really appreciate 👍.
The hotel room view was quite good, and the decor was also decent. The hotel's public areas are especially beautiful and perfect for photos. A special thanks to the front desk for upgrading me! I ended up in a river-view room, and the scenery outside the window was excellent.
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