Splendid Star Grand Hotel Hanoi

The worst hotel ever. The room don’t look like the pictures it is a scam. See the pictures below. There is also cockroaches. The bathroom sticks and there is no ventilation. Another point, the manager has anger issues and he did scream at me when I said that it’s not normal I’ll be reporting this to the head office. I don’t recommend

We recently stayed at this hotel and had a mixed experience. The main issue was that the room we were given was not the room advertised. It was noticeably smaller and looked completely different from the photos online. While the room itself was clean and perfectly acceptable, it was not worth the price we had paid, especially given the expectation set when booking. To the hotel’s credit, when we raised this, they did offer either a 15% refund or a room change. However, the alternative room was still not the one originally advertised, and as we were already halfway through our stay, we opted to take the partial refund. Another disappointment was the pool situation. The pool in the building was “out of service”, but this was not communicated in advance or at check-in. We only found out when we were about to use it. We were directed to a different pool about an 8-minute walk away — which, confusingly, appeared to be the one shown in the hotel’s photos. Overall, the stay was okay, but it was disappointing not to receive the room we had booked, and the lack of transparency around both the room and facilities let the experience down.

The best hotel especially Jacky help us book hallong bay and Ninh binh tour very good and cheapest price

The stuff we’re very welcoming and very helpful. Thank you Mr. Harry, Mr.Brain and Mr. Peter, you all made our stay in the hotel very pleasant. The breakfast had a variety of food. The room was clean. I would definitely recommend to all my friends. The stuff even helped in opening doors for us and even took our luggage to the car when we were heading to the airport.

I booked the room, arrived at the hotel to check-in, and got told that the room I booked, was not available. They moved us to the Splendid Hotel, opposite. It wasn't bad, but it was a massive price difference. Only something I looked into the following morning. I was not happy with that sort of dishonesty. I did not even get compensated. So, I'm not going to advise, nor book this hotel again. Unfortunately, I had a bad experience with this good hotel

Excellent stay with a prime location and great amenities. Professional and friendly staff. Well-organized tours at fair prices. Definitely worth coming back.

I was sceptical on arrival after seeing so many ultra positive reviews about this hotel . However I need not have worried everything in our 5 night stay was great and the staff go above and beyond to help out . Add in spotless cleaning and you have the ingredients for a great stay . Location ….perfect for the old quarter and cathedral Sleep … comfortable beds and incredibly quiet for the location Bathroom … good water pressure to wash away the days grime Breakfast …. Choices for every nation Trips … Easy to book and despite everyone bleating about don’t book hotel trips they were fun and pick up was simple Thanks to the staff , it was a great introduction to Hanoi

Room was comfortable and clean. Jackie was friendly and helpful.