Grand Mercure Dalat

Second time staying here. The first time was when the hotel first opened, and everything is still just as great as day one.

This hotel gives off the vibe of being somewhere in Europe. A perfect day would be complete with a trip to the nearby onsen! My only complaint is that the buggy service was slow when I called for it, otherwise, I was very satisfied.

This was my second stay, and it's truly a surprising gem of a hotel. Every corner is beautiful, and the breakfast is fantastic.

A very beautiful and quiet place! We thoroughly enjoyed it. The staff were very polite and helpful. However, the breakfast was a letdown – out of the four hotels we stayed at during this trip (Da Nang, Nha Trang, and Vinpearl), this one had the weakest breakfast. The only big plus was the champagne at breakfast 😍 Another negative: absolutely nowhere to dry clothes!! It's a nightmare! No drying racks or lines. Came back from the pool – where do you dry your stuff? Got caught in the rain – again, no way to dry clothes 😟😔☹️

Excellent! The staff were enthusiastic and the hotel was fancy and beautiful. Nothing to complain about.

My experience at this resort was absolutely terrible and completely ruined my recent trip to Da Lat. I had specifically booked a room with a garden or courtyard view, clearly stated on the website, but ended up with a room overlooking the gym. It was supposed to be a relaxing getaway, but I was constantly disturbed by the noise from people working out early in the morning, their laughter and chatter waking me up. Moreover, every time I opened the curtains, I'd catch the eyes of people at the gym looking into my room, which made me feel watched and completely lacked privacy. I ended up having to keep the curtains closed throughout my entire stay. The front desk staff told me at check-in that I was getting a complimentary room upgrade for a better experience, but honestly, this room was a huge downgrade. Is this what they call an upgrade? The hotel's promotional photos are glamorous, but they hide these undesirable aspects that only guests who actually stay there discover.

The hotel is clean, beautiful, and elegant. It's easy to get around, and the food is delicious. I will definitely come back.