Shangri-La Sydney

First time in Sydney and I'm so glad I chose this place! It's located at a high point in The Rocks, just a 10-minute walk to Circular Quay and the Opera House. You get to enjoy private views of both landmarks without the crowds. The room was really spacious with a fantastic view.

Unbeatable views, unbeatable convenience! If you want to see the Sydney Opera House, just book a suite without hesitation. It's so convenient, with the train station right downstairs and the Opera House just a short walk away. We had a very pleasant holiday and will definitely be back!

We booked a king-sized room for our family of three, and they kindly provided a complimentary sofa bed, which made our stay very comfortable. The Sydney Opera House was right outside our window once we drew back the curtains – truly worth every penny!

The location was a bit uphill, which was a little challenging for me to get around (being older, you know! ^^;), but it wasn't bad as it was close enough to catch the tram or bus. The hotel staff were also friendly, and overall, I was satisfied with the service. The room was spacious enough that even with four suitcases laid out, it didn't feel cramped. They provided water whenever needed, so I didn't have to buy any. Perhaps it was because of the great view, but I only have good memories from my stay!

On the first day of my stay, an Indian guy was at the front desk. I arrived at 1 PM and was told check-in was at 3 PM, which is a standard policy and fine. However, for some reason, they assigned me room 417, a City View Opera House room. As soon as I heard the number, I had a bad feeling, and when I entered the room, I almost cried. The view was completely blocked, and next door was a fire equipment room. I tried to communicate with Ctrip to change rooms, but after an hour and a half, there was no progress. I went to the lobby myself to sort it out and luckily found Marco, a Chinese customer service manager. Thank goodness! Not only was communication seamless, but he also patiently helped me secure a higher-floor city view room for the next day. Even though it cost a little extra, I gladly accepted. This was my second time staying at the Shangri-La Sydney. My first stay was perfect, so I didn't expect to encounter so many unexpected issues this time. Thankfully, Marco resolved everything. After the first day, I thought I'd never stay at the Shangri-La again, but Marco's help truly compensated for the disappointment. Plus, I ordered room service four or five times, and the food was delicious! 👍 I specifically wrote this lengthy review for future Chinese guests staying at the Shangri-La; their entire Chinese team at the hotel is superb, so feel free to communicate with them!

The view of Sydney Harbour and the Opera House from the window was absolutely beautiful! The location is super convenient, just an 8-minute walk to the light rail, train station, and ferry terminal. It's fantastic! Definitely recommend it to all types of travelers 😉

This is supposed to be an authentic five-star hotel, and I was really looking forward to it. However, the room I stayed in wasn't cleaned, and both the pillows and sheets were dirty. I have no idea how employees like this get hired. On the positive side, the view from the 36th floor is beautiful, and it's worth going for a meal there.

The Sydney Harbour view was absolutely stunning! However, with so many people, the service struggled to keep up. When checking out, the elevator stopped on every floor, and the lobby was crowded and noisy.