Hotel Indigo North Conway by IHG

I had high expectations for Hotel Indigo as it’s been on my to do list since we heard the old Interval Motel was being replaced and have been watching its development on our previous visits to NH. The hotel lobby is stunning and all the staff we encountered were pleasant, friendly and helpful. My husband and I stayed in the old motel 50 years ago and we were looking forward to several days of rest, relaxation and enjoying a glass of wine in our room while taking in the amazing scenic vista across the street. We feel it is one of the best views in New Hampshire! I called the hotel directly to insure a direct vista view was available during our flexible vacation dates. I was assured we were all set, but it didn’t work out that way. Jason, the hotel manager, was helpful, but although we finally got the view, and the rooms are nicely decorated it didn’t meet our expectations. Despite being open to both standard rooms and suites, and the hotel was not fully booked, it seemed the only available rooms with a direct vista view, included 2 queen size beds, which didn’t allow for seating anywhere near the window. Jason brought us another chair, but sitting at a desk wasn’t what I had in mind. Seems like a design flaw since the view is what truly makes this hotel unique! The beds were very comfortable, but if you are one that lets pillows impact your sleep you may need to BYOP. We had planned to dine at the Viewpoint Restaurant, but upon entering at night, the lighting was extreme and resembled the brightness of a cafeteria, not the cozy and intimate setting I was hoping for. We were told there was an issue with the dimmer switches, but it was a missed opportunity for us. We did have two amazing breakfasts and appreciated dining with such great views! I was hoping a hot tub would be included in the pool area, but it was not. I would strongly recommend booking an appointment at the onsite Scenic Spa. We got very relaxing hot stone massages from Samantha and Carly, which was a highlight of our visit. I understand the hotel has only been open for a month and as with any new business, there are kinks to work out. We visit NewHampshire at least twice a year and hope to visit Hotel Indigo again and now know the numbers of the rooms to ask for!

Absolutely one of the most beautiful hotels we have stayed in. I know it’s a new hotel but extremely well done. The room was huge and even though just myself and my husband, the second bathroom was a plus. The location was perfect and the views were amazing. Breakfast was good and it was nice having the option right there in the hotel. The staff was friendly and welcoming. We are from South Carolina and was our first time ever traveling to the New England area and everyone was very helpful. Again beautiful hotel and probably my favorite of our trip as we traveled across several states.

This new hotel was clean and very nice. The staff is a group of amazing people. Breakfast was great and a shout out to Sara for her great service at breakfast. The room heater is where the problem came in. The heater is, so loud, that there was no sleeping! It was also blowing cold air, when on heat. When I spoke to more than one staff member, they knew about this issue and pretty much, said nothing was going to be done to fix it. I never expected to not be able to sleep in a new hotel, because of a terribly noisy heating system. I was planning on staying two nights, but only stayed one night. Not a place I’d recommend, if sleeping is a priority.

I booked through IHG app. It was our first time using Indigo. I selected a 1 King room with Mountain View. When I arrived, I was put in a 2 Queen Mountain View. I questioned the front desk about why I’m not getting what I booked. I was told they oversold 1 King rooms and my account said my preference was 2 Queen room. I had booked the 1 King that was available because my spouse had a stroke and it would have been easier for them to maneuver around with less furniture. I checked in and to my surprise I wasn’t given the king room. The girl at the front desk didn’t even tell me upfront. I asked before heading up to the room. This was the first time it has happened. I told them I wasn’t happy. I contacted IHG CS on March 23, 2026 and they said the hotel would contact me in 48 hours. A week and a half went by. Nothing! I contacted CS again today and the said the hotel says I put in a special request for a 2 Queen. That is an outright lie. I made no such request. The girl at the front desk with said that they overbooked King rooms and that I was put in a queen room because my preference on my account. There was a reason I booked the 1 King. So, it’s my fault that the hotel overbooked their King rooms. If I wanted a queen, I would have booked it during booking because a king and a queen were both available the day I booked it. So to cover their butts with corporate, they lied. Says a lot.

So happy to find this beautiful new Hotel Indigo! The hotel sits directly across from a scenic overlook, so the views from the restaurant are great. Everyone at this hotel was very welcoming and helpful. A special thanks to Liz, who really went out of her way to welcome us and our pup on arrival. The lobby at this hotel is very inviting with sofas and tables with lots of natural light. Fresh flowers throughout were an unexpected surprise as well. Our room was comfortable and modern, so happy to have a tub which is rare these days! The bed was very comfortable and the TV was user friendly. The restaurant prepares breakfast from a menu during the week and a breakfast buffet on the weekends. Prefer the ability the choose our breakfast from a menu. Plenty of parking with some electric vehicle chargers as well. We had a mini fridge and ice on our floor which was nice. Would be great to have a microwave for warming up tea and snacks. We came to ski locally and were surprised to find 5 ski areas fairly close. Lots of restaurants and a charming downtown. This hotel will become one our go to places in the future.

The hotel was extremely clean! The view from out balcony room was amazing definitely will be staying there again

Fairly new hotel, everything is clean and updated. Check in and out was a breeze, will be back to stay and have dinner.

This is a very new, well thought out hotel. The pool and fitness room were well appointed. The restaurant has a fantastic breakfast, and even a better view. This is all located within minutes to the ski areas or downtown North Conway.

Staff was very friendly. Breakfast was very good spread. Used workout facility , was all you need. Just wish the pool was heated ! Other than that, my wife and I enjoyed our stay