Raffles Bali

Our stay was excellent, and our butler, Jerikho, provided incredibly thoughtful and attentive service. Knowing we had a late-night flight, he kindly arranged a complimentary late check-out for us, which was a very warm gesture. The villa offered beautiful views and fantastic privacy, making our stay exceptionally comfortable. We look forward to returning!

The room setup was excellent; my only complaint is the high price. While the catering leans Western, dining in the unique cave-like wine cellar was a truly captivating experience.

The room offered a fantastic view, with an excellent sea view and a large courtyard. The swimming pool was a spacious rectangular shape. However, the public area facilities were rather basic and unremarkable. Breakfast was à la carte, but the quality was average, with issues including poor service, disorganized serving, and some staff members showing impatience and irritability when asked for their food, failing to address the problems proactively. Even after we had finished eating, they brought us a waffle to recommend, which we refused when we said we hadn't ordered it and had already eaten. This behavior is highly unacceptable for a five-star hotel; offering unsolicited and unrecognizable food is disrespectful. Compared to other hotels I've stayed at, it was unremarkable, rather ordinary, and the service was somewhat unpleasant.