The Westin Denver Downtown

Property found my booking was cancelled.

The room felt new, extremely clean and spacious. Front desk staff was genuinely nice and relaxed but the whole feel felt luxurious.

Our floor was treated like a daycare for the adults who were dropping their kids off at various rooms to be watched while they went out. The noise level was out of control and the front desk did zero to help with the situation. I asked to change my room but was denied. The Jaguar football team was staying there at the same time and I suppose they received all of the attention instead of the regular guests. Did not get any sleep but was offered 10,000 points for my trouble…. That should buy a cup of coffee.

Online check-in was offered but didn’t work.. long line at front desk for check-in, room not ready, which was very inconvenient as we had dinner reservations and concert tickets and neede several items from our luggage and it was very difficult in crowded lobby to retrieve items before having luggage held behind desk. Breakfast at restaurant took a very long time to arrive, people who ordered after us got their meals before we did. No offer to at least reduce cost for our inconvenience. Room was big, comfortable bed.

Check in was horrible!! Arrived at 4:00 p.m. Was told room wasn’t ready. Joined a lobby full of very frustrated and unhappy guests that were told the same thing. All were waiting for a text message telling them that their room was ready. This will be the last time we stay at this property!!

From arrival to check out the staff were incredible. The room was perfect, comfortable beds and bedding. The property is located in the heart of all the best areas downtown. Walking distance to numerous restaurants, shopping and sightseeing areas.

Didn’t have my room ready until 4:30 pm and room was next to fitness center shock had a noisy door.

Stay was great. Had no hot water to take a shower on last day due to maintenance on the floor.

Good except very loud early alarm next door and breakfast took 40 min to get food both mornings.