Hilton Garden Inn Providence

This was the worst hotel experience of my trip. When I booked, the hotel name was Wyndham Garden Hotel, which naturally reminded me of Wyndham hotels in China, and it seemed quite nice. The official pictures showed river-view rooms, so I thought the higher price was acceptable. However, upon arriving at the hotel, I discovered it was actually a Hilton Inn, a budget hotel under the Hilton brand. If I had known it was Hilton, I definitely wouldn't have booked it. Front desk service: A woman with a black face throughout, extremely unfriendly to Chinese people. She assigned me a room on the lowest floor with a view of a chimney obstructing the view. I politely tried to negotiate a room change, but was refused. The room felt gloomy and oppressive, making the nearly 1400 RMB per night room fee plus the $15 parking fee seem extremely unreasonable. So I tried to contact Ctrip customer service to cancel. Fortunately, Ctrip's customer service was very helpful. I strongly felt the huge difference between the service industries in our country and in Japan. I contacted customer service at 6:00 AM Beijing time on Monday. I was initially worried I wouldn't be able to reach them before working hours, but the VoIP call connected quickly. The efficiency of their problem-solving seemed even higher than in China. Each time we communicated, they clearly stated the exact time they would call back, which was not only a promise to guests but also a sense of security while abroad. Anyone encountering problems in a foreign country desperately needs this kind of reassurance. After more than an hour of communication with customer service, I successfully checked out. The hotel actually refused to cancel, but Ctrip was willing to cover the room fee for that night. With the help of Ctrip's customer service, I rebooked the Renaissance Hotel in the city center. Ctrip even helped arrange a higher-floor room with a view, bringing this unpleasant experience to a good end. Room facilities: Standard American budget hotel facilities. Other hotels with similar facilities typically charge 800-1000 RMB per night including breakfast for two and free parking. This hotel charged 1400 RMB on Sunday night. The surrounding area is quite desolate, only near a river, but the river view is actually quite ordinary. Room View: I was thinking a river view room would be worth the higher price, but I ended up with a chimney room. Anyone planning to book this hotel should be aware that the river view is likely to be obstructed from the third floor down. I stayed in room 223, the chimney room. I didn't have much else to say about the hotel, as the entire hour and a half from check-in to cancellation to check-out was unpleasant. I wouldn't recommend this hotel. If you're planning a trip to Rhode Island, stay near Highway 37A, which is downtown and has better access to restaurants and hotels. Finally, I want to thank Ctrip's overseas booking department for their excellent service. My husband wasn't used to using Ctrip to book overseas hotels before, but after this experience, he's a complete fan!

The hotel is in a good location, within walking distance of Brown University, Rhode Island School of Design and Museum, downtown Providence, train station, etc. We booked a view room, which is truly a "room with a view". Every day we can watch the sunrise, sunset, birds flying, cargo ships entering and leaving the port... The India Point Park facing the hotel is a good place for fitness and walking. The items provided in the guest rooms are very useful, the American breakfast is solid, and there are restaurants and bars in the hotel, but during our stay, there may not be many guests, so the restaurant was open or not.

Nice room, clean and sanitary, good location, great breakfast

Will stay again

Good location, convenient to go anywhere