Kimpton Aertson Hotel

We loved our stay but paid double for the room! Prepaid via Trip.com, then Kimpton charged us again. After 4 polite phone calls to rectify the situation, we never got a return call. Called again and was told they couldn't help me.

The rooms were clean and the am coffee service is good. The walkability to Vanderbilt is great! The gym is clean and pool is nice and not crowded.

Great stay Stylish and beautiful spaces in both the common areas and room. Charles at the front desk was absolute perfection. He could not have been more helpful, welcoming, or efficient.

Perfect Fit for our 1-Night Stay We were in Nashville for a concert and the location was perfect. Restaurants, coffee and shops within walking distance and a quick ride to downtown. The service was friendly and the room was comfortable.

We chose the Kimpton Aertson Hotel based on positive reviews and location while our daughter attended a nearby academic program. The hotel is nicely decorated and feels refreshed, and the staff was friendly. However, we were disappointed by the lack of follow-through on basic service. The in-room card stated linens are changed every three days unless placed on the floor. During our 8-night stay, our bedding was never changed—even after we called the front desk to request it. Housekeeping also skipped our room four times. Each time we called for fresh towels, we were told they’d be sent up shortly, but we had to call again after waiting over an hour with nothing delivered. When we mentioned both towels and the unchanged bedding on our second call, we were asked if the “Do Not Disturb” sign was up, which it wasn’t. We were consistently out of the room from 9 a.m. to 4–5 p.m. Despite this, we were told housekeeping marked our room as cleaned—when it clearly wasn’t. The bedding itself had holes and stains, and a personal microfiber cloth I brought was mistakenly taken with the linens. For the nightly rate, we expected basic housekeeping needs—like clean towels and linens—to be met without repeated requests. This experience made us question overall service oversight and attention to detail.