I have more to say about this hotel than the average guest. When I came to Guilin, I booked a two-night stay at a well-known, older five-star hotel, the Shangri-La (about 500 meters from Bo Yin). Because it was a weekend and very busy, I couldn't get the same room type for both nights. The second day, returning from Yangshuo to the Shangri-La, I was given the worst room: a 'Forest Oxygen Bar Riverside King Room' with a terrible view blocked by a large, protruding right angle on the right side. I changed rooms, but the air conditioning didn't work after 3 hours. I was dealing with this until 11 PM, and the Shangri-La didn't resolve the issue, telling me they had no other rooms. I demanded to check out and asked them to find me a hotel of the same caliber for that night (since at that hour on a Saturday, it's hard to find good rooms at five-star hotels. I had already wasted 3 hours, not including dinner, and just wanted to rest). Apparently, the Shangri-La manager, at 11 PM, managed to contact Bo Yin for me. So, the five-star Shangri-La transferred me to Bo Yin in the middle of the night – quite the grand gesture! That's how I ended up staying at Bo Yin, and now I have to praise it, especially in comparison.
Indeed, staying at such a highly-rated hotel did not disappoint. The service is incredibly attentive, and the location is quiet yet central, just about 300 meters from Elephant Trunk Hill Gate 3, making it convenient to go anywhere. My room directly faced the Twin Pagodas, offering a beautiful and scenic view. Having breakfast with the Twin Pagodas in the background, and the 'Starlight Lounge' in the evening, were also excellent! The smart toilet is even more intelligent than the one at home; everything is very user-friendly and smart. Although it's not a newly opened hotel, the facilities are all new and exceptionally well-maintained. In contrast, the Shangri-La's toilets had smart toilet seats added to old, worn-out toilets, resulting in large gaps. It's no exaggeration to say that shorter people with short legs couldn't reach the floor comfortably. However, the Shangri-La primarily caters to foreign guests and doesn't seem to consider the physique of Chinese people, so all their rooms are prioritized for foreigners.
To get back to the main point: Bo Yin's service butler is incredibly thoughtful, and you can contact them one-on-one with any issues. No comparison, no harm. Next time I come to Guilin, I will definitely choose Bo Yin. Everyone should avoid that old five-star hotel (Shangri-La) with its outdated hardware, poor service, and even discriminatory treatment of different ethnicities; it's a lost cause.
Original TextTranslation provided by AI