Kimpton HOTEL MONACO BALTIMORE by IHG

Does not do bed unless requested. I requested it and did not receive service. That is the biggest area of growth.

Very good Staff was great, best service I’ve ever had. Cleanliness of the whole place was second to none. The room was awesome, other than it being too hot regardless of how the AC was set. That is the only complaint.

Staff was not hospitable. Counter staff had a conversation with me without even looking up from the computer—never looked me in the eye. We requested a set of towels for our room one morning and it took almost an hour for them to be delivered—by the time they came, it was almost time to check-out, so we didn’t even have time to shower.

The rooms feel brand new and lovely. However, I was missing a blow dryer in my room, and a welcome water would have been a nice touch. Additionally, considering the amount of money we pay for valet service at this location, I believe better service should be provided better during the night. Usually, the valet staff is asleep, and you have to either find them yourself or knock on the valet room door a few times to wake them up. Perhaps implementing a better front monitoring system for valet would be beneficial.

It’s not readily mentioned but the Hotel is located in the former HQ Bldg of the Historic Baltimore & Ohio Railroad. Half of the building is occupied by the hotel and the remaining half by office buildings. The rooms were nicely appointed and the staff was helpful. If there was a reason to be in Baltimore I’d happily consider staying again at my member discounted ******* price.

The service was ok in the beginning. Pre- paying for parking was a great option. The room was short towels, it took multiple requests and trip to the front desk to get them. No hair dryer or trash can in the bathroom. Limited food options on property, not safe to travel around property at night.