We were warmly welcomed from the moment we arrived, as if we had all met before. The staff here exemplify Italian hospitality. Luca and Atsuko at the front desk gave us great recommendations for meals and just some fun conversations, and Sara in the bar/restaurant has her goal to make you feel special. Absolutely 5 star service. Staff also speak English, Spanish and Japanese (and likely others). Rooms are huge and the bed had one of the best mattresses I've slept on in a long time (I'm Hilton Diamond and Titanium Bonvoy, so lots of hotels this year). Great breakfast, too. Campo Sa. Maria Formosa is beautiful and an area of Venice were you will see more Venetians than tourists (!!). Families walking, kids playing soccer, people sitting and enjoying a drink watching the crowd pass... and very easy to walk most anywhere in Venice from there. We'll definitely be back.