Kempinski Hotel Taiyuan

The hotel's location is good. Although it's a bit old, it still has all the hardware facilities expected of a five-star hotel. Let me focus on the most unpleasant service experience this time. We booked a family room, which included three breakfasts. Our child had an upset stomach the night before and was throwing up and had diarrhea all night. So, in the morning, only the two adults went to eat, thinking of getting a takeaway box for the child. This is where the unpleasant experience began. The person in black, who seemed to be a supervisor at the restaurant, said that if we had already started dining, takeaway boxes wouldn't be provided (at this point, we thought we only had two breakfasts included). Later, after checking the order, we confirmed that the family room included three breakfasts. We went back to the restaurant reception to ask for a takeaway box, clarifying upfront that our room included three breakfasts and that we wanted to pack something because our child was unwell. Even then, the front desk staff said that after 6:30 AM, it's recommended to dine in, and takeaway boxes are generally not provided. She also claimed it was busy and she couldn't authorize it (even though there were no guests waiting at the front desk at that time) and that only the supervisor could approve it. I had to wait for her to call the supervisor over again before I finally got a takeaway box. Throughout this entire process, both of them had cold faces and showed absolutely no service意识 (service awareness). This definitely deserves a negative review!!!

Before checking into the Kempinski Hotel this time, I had some reservations, thinking it might be a bit old. But to my surprise, I was absolutely delighted after my stay! It truly validated other guests' reviews – a Ferrari, even when old, is still a Ferrari. The service staff were excellent, helping me with my luggage from the car all the way to placing it on the luggage rack! The front desk lady was patient and helpful. The room was clean and tidy, and the air conditioning was incredibly quiet and comfortable. I even discovered a garment steamer and a lint roller, which was such a thoughtful touch! They also granted a late checkout. Next time, Kempinski Hotel will definitely be my first choice!

Location: It's super convenient, just a short walk from Changfeng Street subway exit. There are plenty of shopping areas nearby, like Maoye and Xintiandi, all very lively, and lots of dining options. Room: Although it faces the street, it's very quiet and soundproof. The room is well-equipped, and the blackout curtains are great. The TISCO soda from the minibar was a nice touch. However, when filling the bathtub, the showerhead leaked a bit, but it wasn't a big issue. First time in Taiyuan, and I chose this established luxury hotel – a safe bet! I'd definitely stay here again next time.

1. **Impeccable Service:** The two staff members at the Executive Lounge were incredibly attentive and thoughtful throughout our stay. They were always anticipating guests' needs, proactively refilling drinks and tidying tables with a gentle yet professional demeanor. The doorman at the entrance was also very welcoming, immediately offering to help with luggage upon arrival. Their detailed and genuine service made us feel warm and welcomed from the moment we stepped in. 2. **Outstanding Room Amenities:** The hotel's facilities are very new, and the room was spotlessly clean and odor-free. The bedding was soft and skin-friendly, allowing for immediate relaxation and a peaceful night's sleep. We were also delighted to receive fresh welcome fruit upon check-in, a lovely touch that highlights their attention to detail. 3. **Overall Summary:** From the doorman to the Executive Lounge and the room amenities, the service in every aspect was top-notch. The environment was comfortable and quiet. This will definitely be our first choice for accommodation when traveling, and we'll certainly choose this hotel again next time!

The facilities are really old. The hairdryer was broken on the first night, and the shower drain was clogged on the second. Plus, the window was problematic – it could open but not close. Luckily, the room was on a high floor, or I would have felt really unsafe.

I really like the Kempinski Hotel. It's a classic brand with great comfort and comprehensive service, making you feel right at home. The room was spacious, bright, clean, and tidy. I'll definitely stay here again.

Great location and very warm, friendly service. It's super convenient for getting around. The rooms are comfortable, perfect for families with kids, and the breakfast buffet offers a wide variety of choices. The beer garden in the evening is also fantastic!

The hotel's location is excellent, making it convenient for getting around. There's a high-end shopping mall right behind it, offering easy access to dining and shopping. However, the quality of the room's fixtures and fittings could be improved; the floor in my room had at least two hollow spots. Secondly, the breakfast quality noticeably declined on the second day of my stay during the holiday. Items like walnuts and dried cranberries were not refilled even by the time we finished and left. This is an objective review, and I hope for improvements.