Mill Falls Resort Collection at the Lake

Room was clean. Bed was comfortable but very high. I booked a Deluxe king. The room was so small. Had a dormer as well which made it even smaller. NOT the room i boked. I would not stay in that room again...Also, they refurbished room. But the bathroom toilet was never replaced. It was like sitting on the floor, so low. Why not the toilet, too?

We had the most wonderful time for a girls weekend. We enjoyed the food all of the amenities and the staff was all lovely. We did, however have a really strange interaction with someone in the hot tub last night. Her name was Meghan was maybe mid 40s or 50s and had really short hair. She claimed to be a staff member of the spa and was just enjoying the amenities in the hot tub with us. She admitted that she wasn’t staying on the premises and lived about 10 minutes away. While in the hot tub with us, She was texting on her phone that we could see due to the large font inappropriate messages to multiple men and was taking pictures of herself and sending them as well. We aren’t sure if she was being truthful about actually being a staff member because we felt that if she worked for the hotel, she wouldn’t have behaved that way. Her conversation was also very anxious and erratic. We just wanted to let you know that in case it was someone that was just sneaking into use the hot tub. She was actually there the night before in the hot tub as well but we didn’t talk to her then. Otherwise it was a wonderful weekend and we will definitely be back!

Turned on the hot water and it was so hot it burned my hand. I'm glad that I did it and not my granddaughter. The pool it said 4ft and it wasn't that far intill it dropped off. Not happy at all with my stay. Never again.

Front desk staff non existent, toilet overflowed 5am, called 4x’s, shower not draining either. Finally maintenance came at 10am said something wrong in main plumbing, can’t unclog it. Opened a different room for us to shower in time for 11am check out. I so badly wanted to love this place.

This trip this time was not well.The first night the linens had white crusty stains on the extra blanket and there was no hand soap. I was provided a new blanket and soap, but left me with a feeling of how well my room was initially cleaned. I found trash under my dresser that was overlooked and then on the last night there was a dog 2 doors down barking for well over 2 and half hours straight. I was unable to get any work accomplished. The staff tried reaching out to the guest with no luck. I asked for a wellness check on this guest in case the dog was barking due to the owner having some sort of medical emergency. In the end the dog was left alone in the room for hours and thank goodness there was not a medical issue. The offer for me was to move me at 8pm at night , yet I was leaving the next morning and had been there all week. No restitution or mangers calling me at all. I hope for a better outcome for guests in the future.

The room was clean and the staff courteous. The property itself was beautiful and the hotel gym and pool were next level. Two things of note. I was disappointed I paid for one of the upgrade services just wine and chocolate being Valentine’s Day and it was never delivered to our room and the bathroom in our room was much smaller than I would have expected at such a premium location. Other than that it was a great location and I imagine it’s even more beautiful in the summer.

We love the location and that you’re able to walk to restaurants. Room is very cute and love the balcony, even in winter!

Loved the beautiful updated rooms. Very nicely done! Clean, comfortable, accessible to walking around town. This is our 5th year back!