Chablé Yucatan

Serenity all around, meticulously designed, very quiet and lush greenery. Impeccable service except for maybe the velocity of concierge communication. The privacy and quietness of the Casitas and the quality of their design are matched only by a very limited amount of properties worldwide.

We loved Chable Yucatan. The staff was warm, welcoming and fantastic at anticipating our needs. The location (see photos) could NOT be better, prettier or better cared for. The casitas are perfectly arranged, well equipped and outfitted with wonderful bedding. The property is pretty large, but they not only provide bicycles, they arrive almost instantly with golf carts to take you everywhere. The lay out is essentially spa at one end, pool at the other with the casitas completely hidden in-between, so you are really pretty close to everything, while experiencing absolute privacy. We did use the spa. The staff was super skilled, and they took their Mayan tradition seriously. You could feel the grace, magic and power of it in every service. The food was everything that you would expect from a Michelin two star and, at pool side, easy and approachable. Yes, the pool hamburger is over-priced (as reviewers have said), but everything else is pretty typical of american prices for similar things. My advice: order something more authentic. There is a burger place in the airport (if you must have one, go there). How do you achieve this level of dining and hospitality in a wild, relatively remote spot? How did arguably the top hotel in North America end up here? It is a mystery, but a mystery that we will certainly be drawn back to.

My stay at Chablé Yucatán was unfortunately marked by a series of service, wellness, and environmental issues—particularly disappointing as this trip was meant to celebrate my 40th birthday. Pre-arrival coordination was confusing and poorly managed. Services booked in advance did not match prior confirmations, and the concierge and spa teams were not aligned. Despite writing days ahead to reconfirm, I received no clarity. As a result, instead of relaxing my first evening, I spent a stressful dinner WhatsApping between teams to rebook experiences that had been incorrectly scheduled for the following day—my birthday. I also requested a quiet room, but the casitas are very close together, offering little real privacy. We were placed next to a loud family, which caused significant stress our first night. The spa experience raised serious concerns. I booked a massage that included deep tissue work, yet the pressure was extremely light. When I raised this, staff argued it was not a deep tissue massage despite the description stating otherwise. That massage was refunded and a second was comped, but the follow-up massage was excessively forceful, leaving me sore and visibly bruised more than a week later. An on-property mixology experience further detracted from the stay. We were asked to taste extremely aggressive syrups (including tobacco and a gin infused with rue) immediately before a fine-dining tasting menu at Ixi’im, which overwhelmed our palates and ruined that meal. To their credit, the hotel made genuine attempts to remedy the situation, including refunds for the massage and mixology class, complimentary spa time in the soaking tubs, and a visit to their small animal barn, which was lovely. While staff also made kind attempts to do something special—such as early breakfast delivery—orders were incorrect, and on one occasion coffee was left outside our casita without notification, discovered only after it was cold. Ultimately, these gestures did not make up for the stress and time spent managing issues during what should have been a restorative celebration. Finally, on multiple nights nearby villages or farms were burning trash. One night the smoke was so intense we woke up with sharp pain when breathing. Because the rooms are not airtight, there is no way to avoid this exposure—something a property of this caliber should be actively working to address. The property itself is beautiful, and some staff were kind and clearly trying. Unfortunately, the overall experience did not align with the price point, reputation, or expectations for a special milestone stay.

A really amazing Resort if you really want get away in complete privacy and seclusion this is an amazing resort! Top Notch restaurant with amazing chef, wonderful activities each room comes with its own set of bikes to ride around the grounds and enjoy the Fantastic Yucatan rainforest very spiritual and the setting is on a Cenote where the gym and the spa overlook. It's a real pleasure to watch the sunrise or Sunset as you are working out over this beautiful body of water. The staff is above and beyond always eager to please we are huge fans of the Four Seasons and stay there often and this is ranked right up there with them. Details like incredible bedding indoor outdoor showers private pool in each room makes it a wonderful Sanctuary the grounds are Lush and large and architecture of the new and also keeping the old is really a delight our favorite memory from this hotel is sitting in the cigar tequila bar while sipping on their private collection of tequila and watching the fireflies glisten on the spansive lawn

The hotel is so beautiful, the people are very welcoming and give you the best service ever. All was perfect, food is delicious and fresh with so many options. It’s a luxury hotel so pricing is high but really worth it. You will definitely love all the amenities, the room and the entire property is immaculate.

Chablé is located on a former hacienda that has been beautifully renovated. All rooms consist of spacious and private Casitas. The domain itself is beautiful and is very well maintained. They have two restaurants including one Ixi’im operated by chef a Jorge Vallejo who’s been awarded a Michelin star. The restaurant has an impressive collection of Tequila bottles one of the largest in the world. Another restaurant is located on the property which is decent but has less panache. There’s little to fault at Chablé Yucatán there’s attention to detail in every aspect of your stay. The Spa is beautiful and spacious. The massage I had at the spa was one of the best I have ever received. One thing though is that it has limited hydrotherapy facilities with one dry sauna and a few jacuzzi. I didn’t see a steam room although I might have missed it. One peculiar thing is that access to the hydrotherapy area is through the women’s changing room; a spa butler accompanies you and probably made sure that it was empty prior to access but it felt a little weird. Note that you’re surrounded by nature and although we didn’t encounter animal exotic wildlife, birds are very lively including at night so light sleepers beware and bring some earplugs. There are a few mosquitos but surprisingly very few of them given that you’re actually in the jungle. There’s plenty of bars with fantastic cocktails including one that we didn’t try that offer fine spirits and cigars. The service was impeccable and the concierge service goes above and beyond to provide assistance and guidance. One thing that did bother me was the pool in our casita was always filled with leaves and particles were gathering at the bottom, they cleaned it with every room service but I think a more powerful filtration system or automated vacuum could be a good addition.