Our stay, there would have been perfect, except for a traumatizing event that could have been prevented. We were given excellent service by the majority of staff, whether it was from the person cooking in our omelette, to check in, etc., but when we were given an extra two hours for late checkout, we got back only 30 minutes into the given two hours to find our room completely ransacked by housekeeping. My iPad and toiletries bag were turned in to the front desk, but our newly purchased cooler with my food, (including gourmet chocolate I had purchased evening the before) was found by my husband buried on the housekeeping cart. Chocolate was eaten. Obvious intent to keep our property. Other items of ours were thrown out that cost more than $50. It was confirmed by management that housekeeping knew of our late check out approval. In no way did it look like we accidentally left an item behind. It clearly looked like we were not prepared to check out yet (which we weren’t and we had approval for) yet housekeeping did not doublecheck with anyone before deciding to take over our room and throw out some of our things, keep some of our things, and turn in two items to the front desk. We are still upset about it. We chose Embassy Suites for its excellent reputation and location. I don’t know if I feel confident saying I would stay there or recommending it unfortunately. We do not feel their compensation really matched the breach of trust and loss we experienced.
