Sheraton Flowood the Refuge Hotel & Conference Center

Everything about our stay was amazing. Our room was spacious and clean, and the pool was so relaxing. We will be staying again soon!!

A Staycation with my Grandaughters and they loved every minute. The pool and lazy river was just what they were looking for. Room service breakfast and Starbucks without leaving the Hotel.

Pool was great and rooms very clean. My only complaints are the bedding was awful, so make sure you have an extra blanket. It was literally two sheets with a thin blanket between them. Also, during our stay the pool restaurant and bar were not open. Not a huge deal, we walked inside to the bar to order food, but it would have been so nice to have the one by the pool available

Staff were excellent! Every employee we interacted with was great. From check-in, pool attendants, cleaning staff and restaurant staff. We chose the Sheraton Flowood for the pool and lazy river. We where a little disappointed. We are from the Austin, Texas area and have stayed at the Hyatt Regency Lost Pines Resort & Spa several times. We thought that the Flowood would have a similar layout. It does not. The lazy river pool are very small. Also different sized tubes would be a very good idea. Smaller children can not use the tubes that are supplied. Watch slightly older children (not teens) get bored very quickly.

Too expensive not to have a microwave in the room. Also when I went downstairs to ask if they had one I was told no.

Excellent generally. I think it was a bit understaffed. But the workers were very nice.

The staff was courteous and very helpful. I loved the dear lady that checked us in on April 30th, wish I had gotten her name. She checked that we were still members and helped us figure out breakfast!!

This hotel is amazing we have now stayed here two or three times I don't remember offhand anyways beautiful hotel definitely worth the money to stay here and the restaurant food is freaking fabulous all employees throughout the entire property are amazing definitely stay here.

I had a great stay at this hotel. The property itself was very clean, and my room was spotless and well-maintained. The food was also really good, which made the experience even better. I especially loved the convenience—everything you need is right there at the hotel, so you don’t have to go far for anything. Overall, a very comfortable and enjoyable stay!