The Way Hotel Ban Pong

I chose this hotel because of the good reviews, but I don't think I'll choose it again. It rained heavily the day we arrived, so when we got to our room, water was seeping through the window onto the bed, and my son almost fell. More than the water itself, I was more dissatisfied with the staff's response. I went to the lobby and reported this, but they told me to wait a moment. A while later, they came up to my room and, instead of offering to change my room, said they were taking pictures and cleaning up. It was late at night, and I was tired and irritated, so I asked if they could change my room quickly and do the cleaning later. They kept saying nonsense like they'd ask the manager. I finally held back. My husband asked me what I was doing, asking if I was cleaning instead of responding quickly. They finally realized, but the room they'd changed me to was next door, and that room was also soaking wet. I was dumbfounded, so they told me it was the last family room I'd stayed in. Then they brought in two pieces of carpet, supposedly to absorb the water. I had no choice but to lay them down near the window and sleep there. But the most bizarre part of this hotel was the shower room. There was no shower stall or curtain, so when I showered, the entire bathroom was flooded. The tiles were wet and slippery, so they folded up the carpet they'd laid near the window and put it in the shower room. This hotel looks fancy, but lacks substance. One good thing is that it's open 24 hours a day. You can have simple toast, coffee, and tea in the open lounge. It's set up like a hostel lounge, so you can bring your own food and eat it in the morning.