Hyatt On The Bund Shanghai

The Grand Hyatt Shanghai on the Bund was an absolutely perfect choice! The room was spacious and bright, elegantly furnished and very comfortable, with floor-to-ceiling windows offering stunning night views of the Bund and Huangpu River. The hotel service was thoughtful and professional, making us feel right at home. The Grand Club breakfast was rich and varied, with excellent quality. The afternoon tea was exquisite and delicious, with meticulously prepared desserts and drinks. The evening cocktails offered an elegant atmosphere, perfect for unwinding. Whether for a business trip or a leisure vacation, this hotel provides an ultimate experience. Highly recommended!

Our stay at the hotel was excellent. The room had a breathtaking view of the Bund and the 'three-piece suite' (Oriental Pearl Tower, Jin Mao Tower, and Shanghai World Financial Center). The food at the Executive Lounge on the 3rd floor of the East Building was also delicious. Breakfast, afternoon tea, and dinner were all very good. Rosten provided excellent service, and the butler, Lorna, whom he arranged for us, was exceptional. She called us in advance to confirm our room preferences and helped us secure a room. She even upgraded us to an Executive Lounge room type. Upon arrival, she helped us coordinate our room, and when we found the TV couldn't screen mirror, she brought us an extra mirroring device. She truly paid attention to our needs and helped us resolve issues. However, the service was a bit hit-or-miss. The front desk staff who checked us in not only failed to assign us the room that the butler had secured for us but also disregarded our request for a Pearl Tower view, assigning us a room in the East Building with a Bund view. Then, she self-importantly declared, "Please trust my taste." But a service person's taste should not outweigh a customer's needs. This front desk staff member might lack the most basic respect for customer requirements. Fortunately, after some coordination, we were able to switch to a room that met our needs, and the rest of our stay was very pleasant.

I arrived on an early flight, and I was quite anxious about whether I'd be able to check in early. On the way to the hotel, they called me to discuss the check-in arrangements. I didn't have to wait long at all; I was able to check in quickly and even got an upgrade to a room with a better view. A huge thank you to Lorn for the thoughtful and meticulous arrangements. My first stay here was an excellent experience; if I hadn't already booked other hotels, I truly wouldn't want to leave.

The hotel's location is absolutely fantastic, and the service is excellent. Rosten provided incredibly thoughtful and professional service. The room views are beautiful, and it's spotlessly clean and tidy. The facilities are simple yet functional, and the breakfast selection is varied and plentiful. Overall, it was a wonderful stay and highly recommended!

The hotel's location is excellent, right near the Bund, which is incredibly convenient. The views are stunning. The room was spacious, clean, and tidy, and the service was fantastic. Rosten was particularly thoughtful, polite, and enthusiastic. The breakfast had a great variety of options. Overall, my stay was wonderful, and I highly recommend it.

The room was clean and comfortable. The hotel staff were professional and patient, and they even upgraded me to a room with a view of the Oriental Pearl Tower. The night view from the rooftop bar was excellent. The only downside is that it's a bit far from the subway station, about a 10-minute walk to the nearest one.

Had a wonderful stay! The views were absolutely beautiful, especially from my room. Everything was clean and tidy, and the service was incredibly warm and attentive. Lorna, in particular, was very patient and thoughtful, following up on our check-in experience and always being polite. The location is also very convenient. I'd definitely come back if I have the chance!

Rosten's service was incredibly warm and thoughtful. They even arranged my room in advance. The view was beautiful, the room was spacious, and everything was clean and tidy. The location is excellent, right near the Bund and shopping malls, which is very convenient. The breakfast had a great variety, and the overall experience was fantastic. I'd definitely come back if I have the chance!

Great location, very convenient, just a 10-minute walk to the Bund. The hotel environment is also very good, and the service is excellent. Rosten was especially warm and attentive. The room was very comfortable, the view was beautiful, and the breakfast spread was rich with lots of variety. I'd definitely come back if I have the chance.