Mercure Pattaya Ocean Resort

Room Cleanliness: Rooms are generally reported to be clean and comfortable, with some guests mentioning daily housekeeping services. Although some rooms are noted to be a bit dated, they are well-maintained and provide a satisfactory experience for guests.(based on 479 reviews)

The location near the popular mall in Pattaya town , have supermarkets near the hotel, room was clean

(1) The receptionists are rude. There are three lanes for check-in — I queued at lane 3, and when it was my turn, I was told to go back and queue again “because a European guy in lane 2 was first.” What kind of nonsense queue system is that? (2) The pool closes at 7 pm. We weren’t even trying to swim, we just wanted to sit beside the pool, but the staff came and told us “you cannot sit there because both pools are closed.” What kind of ridiculous hotel rule is that? (3) The wash basin looks worse than the toilet — literally more yellow than the toilet bowl. (4) There is only one elevator working. Be prepared to wait 10 minutes each time. One elevator has been broken for 2 months, and the remaining one makes weird noises, like it’s about to drop. (5) If you are booking this hotel just because of the water park, don’t. Book another hotel and visit a better water park instead — there are much better ones in Pattaya. (6) If you travel with lots of friends , they will rig hotel price for 2nd room when you're trying to book for 2nd room and may even only sell to you if you only book 3 consecutive nights, who would stay 3 consecutive nights at this type of bad hotel? I will never stay at Mercure again. This is honestly the worst hotel experience I’ve ever had. I stayed at OZO for 2 nights — much cheaper, much cleaner, and with unlimited pool time. If you book Mercure, you’ll 10000% regret it.