The room was tiny and outdated, and while the bathroom had a wet/dry separation, the marble was cracked and the fixtures were in poor condition, including the outlets. Everything felt old and cramped, and the bedding was just mediocre. The bathroom was especially old-fashioned, from the showerhead to the sink faucet. The lobby and restaurant, however, were impressive, and the pictures do show a beautiful ground floor, fitting for a historic mansion. The location was great and the service was excellent; any issues we brought up were addressed immediately. However, they couldn't fix the fact that the rooms themselves are genuinely old and the facilities are in bad shape. For the same price, I'd recommend The Peninsula – their rooms are much larger and feature five-star amenities, and even though it's a 2014 hotel, it's clearly better maintained. This might be the worst Rosewood I've ever stayed in. I always thought Rosewood was a no-brainer for a super-luxury hotel, both in terms of service and rooms, but this hotel is just too old. Those with high standards for hotels and rooms should definitely think twice before booking here. It was a terrible stay for me; the bathroom was old, dirty, and smelled bad.
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