Guest User
January 12, 2026
Overall, I was quite disappointed.
Right from check-in, the staff couldn't find my reservation, and they even asked for my surname in English, and the number and gender of guests, which was a bit odd.
I noticed a lot of things because I was waiting for my luggage in the lobby for a very long time. The seating area around the art installation in the lobby was dusty, especially the back rows, and the outdoor area was full of fallen leaves.
While I was busy with my child and family arranging crafts, my luggage had already been taken to the room. When I realized I needed my carry-on bag, the staff said they would retrieve it from the room for me (we hadn't even checked into the room yet). I had a carry-on with my child's daily essentials, and my child needed to use the restroom. So, we waited in the lobby for that bag for nearly 20 minutes.
Regarding the other facilities, the welcome tea was incredibly simple. The window in our room had large water stains on the glass (I initially thought it was fog). Below our room, there was an area with weeds and what looked like abandoned moss, which felt out of place. It seemed like the most effort the hotel put in was the gardening, and I couldn't understand why this particular area existed; it was a huge contrast.
Considering all meal costs are extra, it really didn't offer good value for money at all. The food, however, was very good, and the laundry service was a plus. All the staff members were friendly and welcoming.
If the room rates were lower, I might consider revisiting. But if the prices and facilities remain as they are, I won't be returning.
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